The Etsy Community Hub is designed to make it easier to connect with other sellers, and access education, shop tips, and key resources in one place. It’s a space dedicated to helping you grow your creative business.
In the Community Hub, you can access the Forums and Teams, keep up with the latest Etsy news and educational resources, and take part in programs like seller events.
Etsy Forums are a great place to connect with fellow sellers for advice and discuss a wide variety of topics about running a successful Etsy shop. Learn more.
Etsy Teams are seller-led support groups where members connect over a shared location, product category, or interest. Learn more.
How to sign in to the Community Hub
For full access to the Etsy Community Hub and to participate in Forums discussions, you must be a seller with an open shop on Etsy. You need to sign in to your seller account to view or post on the Forums or join or create a Team.
- Select Log in at the top of any community.etsy.com page.
- Enter the email address you use to login to your Etsy account and your Etsy password. Select Remember me to avoid re-entering your login details the next time you visit.
- Select Log in.
How to navigate the Community Hub
The Community Hub houses Forums, Teams, educational resources, events, and more–all in one central destination. You’ll find pages for:
- Homepage: Explore trending discussions and use the AI-powered search to find answers across Etsy resources, Teams, Seller Handbook, and events.
- Announcements: Get the latest on Etsy news, product updates, and community highlights. Don’t miss the Community Newsletter for top stories.
- Forums: Find and follow topics that matter to you. Join or start discussions, reply with emoji reactions, and connect with other sellers.
- Education and Insights: Grow your business with weekly content, seller tips, and expert resources from across Etsy. Register for live events, or watch past workshops anytime.
- Teams: Join or start a Team based on your interests, location, or niche. Host virtual events, connect with members, and become a Team Captain.
- Shop Manager: Jump back to your Shop Manager anytime.
- Badges: Earn badges by posting, attending events, and supporting others.
Your Community Hub Profile
Select your profile image in the top right corner of the Community Hub and select Profile to access your:
- Profile: Update your profile image, banner image, bio, and more. Add information about yourself to help other sellers learn more about you.
- Badges: See the badges you’ve earned and are in the progress of earning. Learn more.
- Discussions: View your recent post activity.
- Events: Track upcoming events you’ve RSVP'd to.
- Notification settings: Manage and customize your Community Hub notifications.
If you’re not seeing all of your previous community profile information in the new Hub right away, don’t worry! Some of the information is still moving over to the new space and should be available soon.
How to customize Community Hub notifications
You can receive notifications about Community activity through email or through the notification tally located on the bell icon in the top right corner of any Community page.
- In the Community Hub, select your profile image.
- Select Profile.
- Select Notification settings.
- Adjust your settings. You can turn on or off notifications sent via the Community Hub or via email. You can also opt in to “digest” style emails that give an overview of notifications every 5 minutes, daily, or weekly.
- Select Save notification settings.
How to use the Forums
The Forums are a platform for sharing ideas, asking questions, and connecting with other sellers. When you arrive on the Community Hub homepage, you can browse, select, and start engaging with trending discussions.
To navigate to the full Forums experience, select Forums in the top right of the page. From here you can view all community discussions. To view specific topics, check out the different Forums categories on the left side navigation.
How to start a discussion or ask a question
If you'd like to start a discussion or ask a question, start by using the top navigation search bar to review existing Forums posts to see if your topic is already being explored. If a discussion or question already exists for your topic, feel free to reply to it. Keeping the conversation in one place makes it easier for others to follow along.
- Go to the Community Hub and select Forums from the top navigation.
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Select New post, then choose whether your post fits best as a discussion or a question.
- Select Discussion if you’d like to start an open conversation, share experiences, or exchange insights with other sellers.
- Select Question if you’re asking for specific assistance, information, or feedback from other sellers.
- Choose Select a category board and pick a topic your post relates to from the dropdown list.
- Provide a descriptive title and elaborate on your topic in the description field.
- To add tags to your post, select Add tags and select from the dropdown. To remove a tag, select the X next to its name.
- Once you're satisfied with your post, select Post to publish it for others to engage with.
Title: Enter a short, descriptive title for your discussion. This is what other members will see first on the Forums, so make sure it summarizes your main points. If you're asking a question, use that question as your title. For example:
| Descriptive title that clearly explains your issue: | Vague title that doesn’t describe your issue: |
|---|---|
| I can't find where to change my listing photo | Help! What do I do? |
Body: Write the main body of your post here. Be sure to keep our Community Policy in mind as you write.
Tags: Add relevant tags to your discussion to help others find it when searching the Forums.
How to edit your post
- Locate the discussion you wish to edit.
- Select the 3 dot menu at the bottom of the post and select Edit.
- Update the title or content of your post.
- After completing your edits, save the changes.
If you post a discussion in the wrong section
When a discussion is started in the wrong section of the Forums, one of the staff moderators will usually move it to the appropriate section.
If it seems like one of your discussions is missing, a moderator may have moved it, or it may have been removed in accordance with our Community Policy. Select your profile image at the top right of any community page to find recent discussions in which you've participated.
How to add images to your post
To add an image to your post, select the image icon located in the toolbar at the top of the text editor box. Then, select the image you wish to use from your files.
All images are reviewed for safety and compliance with our Community Guidelines. Images are first checked automatically, and any image that’s flagged or contains text is reviewed manually by a moderator, which can take up to 24 hours.
How to pin a response or accept a solution
After posting a new discussion, you can highlight responses from other members that address your post effectively.
- Find the reply you want to pin.
- Select the 3 dot menu on the reply.
- Select Pin to the top.
- Find the reply you want to choose as the best solution.
- Select the 3 dot menu on the reply.
- Select Mark as correct answer.
How to remove your post
If you would like to remove a post, you'll need to submit a request with the Etsy team.
- Select the 3 dot menu on your post and select More.
- Select Request deletion.
- Share the reason for your request.
- Someone from the Etsy team will review your request and determine whether the post should be removed or kept visible, based on our Community Guidelines and moderation policies.
How the Forums are moderated
Etsy's staff moderators help foster a space where the Etsy community can interact and grow together. This means keeping the Forums welcoming and constructive, making sure that discussions are posted in the right place, and encouraging great conversation.
Images and hyperlinks are subject to approval by moderators, and posts that include either are subject to an up to 24 hour review period. Moderators may take certain actions to keep the Forums organized and helpful for everyone. See the Community Policy.
How to report content
If you believe content on the Forums may be violating Etsy’s Community Policy, you can report it.
- Go to the 3 dot menu on the post or reply and select Report.
- Select the appropriate reason for the report from the provided options.
- Select Report to submit. Your report will be reviewed by moderators.