To view the shipping status and tracking number (if available) of a gift someone purchased for you on Etsy, select View gift teaser in the email you received.
Getting a gift teaser email from Etsy means it’s time to celebrate – something special is on its way to you! You may even get a sneak peak of your item if the person who bought it chose that option when sending their gift teaser. Gift teasers will come from no-reply@etsy.com.
Choosing View your gift teaser in the email brings you to a personalized gift teaser where a message from the gift giver is displayed if they chose to include one, along with order details, such as:
- Your gift’s shipping status
- The estimated delivery date
- Tracking information (if the seller has provided a tracking number)
- The item image (if the gift giver chose to include it)
- An audio or video message from the gift giver (if they chose to include it)
If the gift hasn’t been shipped yet, save the link to your gift teaser so you can easily see the status of the order in the future. You can view your gift teaser for 90 days after your gift has been purchased.
You have the option to send a thank you message to the person who bought your gift directly from the gift teaser. Once you select Send, the person who sent you the gift teaser will receive an email with your name and message.
What if the audio or video message is inappropriate?
If you feel that the audio or video message doesn’t comply with Etsy’s community guidelines for creating and uploading content, you can report the video or audio message.
To report the message choose Report, select the reason you are reporting the message and then choose Submit. Once a message is reported it is immediately removed.
While the message will no longer appear on your gift teaser page, you can still view the gift message and/or tracking details.
To report the message, choose the three dot icon at the top of the app, then select Report. Choose the reason you are reporting the message and then select Submit report. Once a message is reported it is immediately removed.
While the message will no longer appear on your gift teaser page, you can still view the gift message and/or tracking details.
What if order doesn’t arrive, or there is a problem with the item?
On the rare occasion that something goes wrong with your gift, please reach out to the person who purchased it for you. Let them know what the issue is and they can message the seller for further assistance with your gift order. Only the person who purchased the gift for you can start the return or exchange process. Have them contact Etsy support for help only if the seller cannot resolve the issue first.