We’re working on expanding this feature to more sellers in the future, and appreciate your patience. Learn how to see if listing appeals are available for your shop.
To keep our marketplace a safe place to shop for unique and authentic items, Etsy’s Trust & Safety teams will remove listings that don’t meet our policies. You can see if Etsy has removed any of your listings from the Policy violations page of your Shop Manager. If you believe your listing was removed incorrectly, you may be able to submit an appeal to restore it.
Jump to a section:
- What is the Policy violations page?
- How do I file an appeal for a removed listing?
- What should I include in my appeal?
- What happens after I file an appeal?
- What can I do if my appeal was rejected?
What is the Policy violations page?
If your listing was removed by Etsy, the Policy violations page can help you keep track of removed listings and get quick access to policy resources right when you need it. The Policy violations page is currently only available on the desktop and mobile web versions of Etsy.
To view the Policy violations page:
- Sign in to Etsy.com and go to Shop Manager.
- Select Policy violations.
Here you’ll see the history of any listings removed by Etsy throughout your time as a seller.
If an appeal is available, you may see the option to View & appeal.
How do I file an appeal for a removed listing?
The ability to appeal listing removals is being rolled out gradually. This is so we can learn from your feedback and make improvements as we work to expand access to this feature to more sellers.
If listing appeals aren't available yet from your Policy violations page, the Appeal status will say Not available when viewing the violation details of a removed listing.
Currently, only listings that were removed for violating Etsy's Creativity Standards after July 15, 2025 are eligible for appeal. We’re working on making listing appeals available for more policies in the future.
Appeals must be submitted for each listing individually. You have 90 days from the time the listing was removed by Etsy to submit an appeal.
To file an appeal for a removed listing:
- Sign in to Etsy.com and go to Policy violations within Shop Manager.
- If the listing was removed for violating Etsy’s Creativity Standards, select View & appeal.
- Select Start an appeal.
- Write out the individual steps you take to make, design, handpick, or source your item.
- List everyone involved in your business, including anyone you outsource your production process to.
- Upload any photos or supporting documents that showcase your listing’s process.
- You can list any other shops you own, on or off Etsy.
- You can add any additional information about your item or process.
- Your progress will save as a draft automatically. Once you’re ready, select Submit appeal.
What should I include in my appeal?
Your appeal to reinstate a removed listing can include up to 12 photos, videos, or supporting documents that show how you create your item in the removed listing. Any photos or documents included must be larger than 120KB.
Videos must be 3 minutes or less, with a maximum file size of 500MB per file. Videos can be in a timelapsed format to ensure all aspects of the creation can be captured. Videos showing a finished item made or designed by you is not sufficient proof.
Below is a non-exhaustive list of images and documents that you can provide to support your appeal.
| Process for creating your item | Examples of supporting documents |
| Made by you |
Images or videos of raw materials, tools, or the workspace used to create your item Videos of you physically creating the item from start to finish |
| Designed by you & produced by a partner |
Documents showcasing your creation process, or communication with partner (e.g., email screenshots) Videos of you designing the item (e.g. sketching or digitizing the design); videos of your production partner creating the item based on your design |
| Handpicked or curated by you | Images or videos of your stock and packaging, or how you found/cultivated an item from nature |
| Sourced by you | Documents or videos showing how and where you source your supplies from |
What happens after I file an appeal?
Once Etsy receives your appeal, our team will review the info you shared, then email you a final decision. It can take up to 10-12 business days for one of our specialists to review your appeal.
Once a decision is made, you’ll be notified via email if your appeal was approved or denied. You’ll also see a banner in your Shop Manager letting you know our decision.
If your appeal is approved, your listing will be restored on Etsy and available for sale again.
What can I do if my appeal was rejected?
If your appeal is rejected, your listing will remain inactive on Etsy. Once an appeal is denied, you can’t submit another appeal for the same removed listing. Be sure to carefully review our Seller Policy so your other active listings or anything you list in the future meets Etsy’s requirements.
If your shop has multiple policy violations, we may have to remove any Star Seller badges you have, or suspend your account.