If your targeted offers don’t seem to be reaching shoppers, there are a few possible reasons:
Check your Sales and discounts stats time frame
Your Sales and discounts stats default to show stats from This month. Change your time frame to All time using the dropdown to see how your offers are performing over the lifetime of your shop.
Check your offers haven’t expired
Certain promo codes and offers that you send to buyers expire after a specific amount of time:
| Offer | Expiration |
| Abandoned cart | 60 days from coupon’s creation date |
| Favorited item | 60 days from coupon’s creation date |
| Interested shopper | 7 days from coupon’s creation date |
| Thank you | 1 year from coupon’s creation date |
Understand delivery limitations
Some shoppers opt out of Etsy marketing emails. Because of this, targeted offers might not be delivered to every eligible shopper.