Quick answer:
If Etsy puts your shop in Vacation Mode, it usually means there's an issue with your account that needs to be resolved before you can continue selling. You cannot turn off Vacation Mode for your shop when setting is enabled by Etsy. In most cases, Etsy will automatically turn off Vacation Mode once any account-related issues are resolved. If the restriction remains and your account is eligible, you may be able to file an appeal through the Appeals Center.
In this article:
Why Etsy put your shop in Vacation Mode
Check for an email from Etsy or a notification in Shop Manager for information specific to your shop. Common reasons Etsy may place your shop in Vacation Mode include:
- Missing or outdated taxpayer information
- Payoneer verification issues
- Policy violations or issues with listings
- Account security concerns
- High case rate or falling below Etsy’s customer service standards
- Location-based restrictions
What happens when Etsy puts your shop in Vacation Mode
Vacation Mode does not pause shop responsibilities or recurring fees. You remain responsible for fulfilling open orders, resolving open cases, responding to buyer messages, and paying recurring subscription charges.
When Etsy places your shop in Vacation Mode, most of the same features, limitations, and fee rules apply as when you turn it on yourself. However, there are a few important differences:
- You cannot turn off Vacation Mode yourself.
- Etsy may automatically turn off Vacation Mode after you complete any required task(s) and resolve any account-related issues.
- Active Etsy Plus and Pattern subscriptions will be paused automatically--you will not be billed during the pause.
- You will not be charged renewal fees for listings set to auto-renew.
- Your Star Seller badges will not be visible on your shop's homepage while your shop is paused. If you violated Etsy's policies or your shop performance falls below eligibility thresholds during the pause, you may lose your badges permanently.
How to get Etsy-initiated Vacation Mode turned off
Start with these steps to identify and resolve the issue:
- Check the email Etsy sent about your shop status and follow the directions in the message.
- Open Shop Manager and look for a red or yellow alert banner. Review and complete any required actions.
- Navigate to your Finances page and check for any errors or action items with your legal and taxpayer information or your bank account information.
- If your legal and taxpayer information or bank account information is pending verification, Vacation Mode may remain on until Etsy completes the review.
- Check your customer service stats to see if you are falling below any standards and work to resolve any delayed shipments, open cases or order issues before reaching out to support. Learn more about Etsy’s Customer Service Standards.
If your shop is connected to Payoneer:
- Confirm that your Payoneer account information matches your Etsy account information and make updates as needed.
- Check your Payoneer account for pending tasks. Payoneer will review your submission and contact you if further action is needed. Shop suspensions are typically lifted within 24–48 hours after resolving your Payoneer issues. Learn more about using a Payoneer Account with Etsy Payments.
If your shop is eligible for an appeal, you’ll have the option to submit an appeal through Etsy’s Appeals Center.
Frequently asked questions
Can I turn off Vacation Mode myself if Etsy turned it on?
No. When Etsy places your shop in Vacation Mode, only Etsy can remove the restriction after the required issue is resolved.
Can I submit an appeal to have Vacation Mode turned off?
If your shop is eligible for an appeal, you’ll see the option to submit an official appeal form through the Appeals Center.
Why does Payoneer say I’m verified while Etsy still shows a problem?
Etsy and Payoneer may show different statuses if verification data has not synchronized or if Etsy still needs matching account details. Check that your name, business name, address, tax details, and identity documents match across both accounts. Contact Payoneer support and request that they refresh the connection on their end.
Additional resources
These resources are selected by Etsy to provide more context on this topic. They may differ from the related articles suggested below.