Enter descriptive terms in the search bar on the top of Etsy.com to start your search. For example: “rustic blue coffee mug”, or “custom charm necklace”.

You can change the order of your search results with the Sort by option above the search results.

On the left side of every search results page, you’ll see a list of filters to narrow down your results by.

Learn more about searching on Etsy.

1. Find the items from the shop you have a promo code for. If you’re buying items from more than you shop, your basket will be divided up by shop.
2. Select Apply shop coupon codes.
3. Type or paste the code into the box.
4. Select Apply.

Your coupon code applies only to the shop that offers that coupon. Shops are run by individual sellers, who manage their own promotions. Coupon codes are available at the seller's discretion and can expire at any time.

If your credit card was declined, check each of these issues:

• Update the payment information for your order: Make sure that your billing address and expiration date are up-to-date.
• Authorise the transaction with your bank: Your bank may flag any unexpected activity on your account. Check with your bank to see if they flagged the transaction.
• Check that you're within your daily withdrawal limit: Most banks have limits on how much money can be charged or accessed in a single day. Your bank may require you to request a higher purchase limit to complete the transaction.
• Register your prepaid credit card: If you're using a prepaid credit card or gift card, register your personal information with the card issuer before checking out.
• If you're in the EEA: Check your security authentication answer. To authenticate a payment, you may need to respond to a prompt from your card issuer and provide additional information. 

If none of these solutions worked, you may need to use a different payment method.

Buyers in the US

If you don’t see the option to pay with Klarna and you’re in the US, try these steps:

• • If the order is between $250 USD and $10,000 USD you’ll need to sign in to an Etsy account or create an Etsy account to check out with Klarna.
  • Check that your region setting is correct. Check that your language is set to English, currency to USD, and region to United States. 
  • The item or order value may not be between $50 USD and $10,000 USD before discounts, postage and taxes (unless the total is $10,000 USD after discounts).
  • If an item is below $50 USD, combine it with more items in your basket to total over $50 USD.
  • If you still don’t see the option to pay with Klarna, the shop may not accept Klarna instalment payments at this time.
  • If Klarna declines your transaction for an order over $250.01 USD, it may be because you didn’t pass Klarna’s credit check. In this case, you can complete your order using a different payment method.
  • You can’t use Klarna to purchase an Etsy Gift Card, and you can’t combine Klarna payments with an Etsy Gift Card.

Learn more about paying with Klarna.

Buyers in Germany

If the seller dispatches your order within 21 days of checkout, the Klarna invoice is sent 5 days after the date it was dispatched. If the order isn’t dispatched within 21 days, the Klarna invoice will be issued 22 days from your purchase date.

Please do not pay your invoice via direct bank transfer to the seller, you must pay the invoice amount to Klarna.

If your order has been cancelled and you received an invoice nevertheless, please contact Klarna first.

Buyers in the UK

If you don’t see the option to pay with Klarna and you’re in the UK, try these steps:

• If the order is between £50 GBP and £1,000 GBP, you’ll need to sign in to an Etsy account or create an Etsy account to check out with Klarna.
• Check that your region setting is correct. Check that your language is set to English (UK), currency to GBP, and region to United Kingdom. 
• The item or order value may not be between £50 GBP and £1,000 GBP before discounts, postage and taxes (unless the total is £1,000 GBP after discounts).
• If an item is below £50 GBP, combine it with more items in your basket to total over £50 GBP.
• If you still don’t see the option to pay with Klarna, the shop may not accept Klarna instalment payments at this time.
• You can’t use Klarna to purchase an Etsy Gift Card, and you can’t combine Klarna payments with an Etsy Gift Card.

Learn more about paying with Klarna.

If you're not seeing the option to pay with iDEAL, make sure your default account currency is set to Euro (EUR) and your default region set to the Netherlands.

If you're not seeing the option to pay with Sofort, make sure your default account currency is set to Euro (EUR) and your default region set to Germany or Austria.

If you weren’t redirected back to Etsy after completing the transaction on your bank’s website, your order may not have completed.

Your bank account may be charged but the order won't be registered on Etsy. An automatic refund should have been processed when this occurred. These refunds typically take up to 5 business days to appear back in your bank.

If you are having trouble redeeming your Etsy gift card, check the following:

• Make sure you’re signed into your Etsy account with the correct email address. 
• Double-check that you’re entering the correct 16-digit voucher code.
• Check to make sure  that you haven’t already used the balance of your gift card in your Etsy account by going clicking You, then Gift card balance.

If you continue to have trouble redeeming your Etsy gift card, click I still need help and include your 16-digit voucher code in your request.

My gift card balance isn’t being applied to my order

Only shops that accept Etsy Payments can accept Etsy Gift Cards.

To find shops that accept gift cards, search for an item on Etsy and check Accepts Etsy gift cards on the left side of the search results page.

Each seller on Etsy chooses their own payment methods and policies. Contact the seller if you have any questions about their options.