How to Purchase an Item On Etsy

When you buy on Etsy, you're supporting a small business by purchasing directly from an individual shop. If you have a question about an item or order, ask the seller.

Did you receive an Etsy Gift Card? Redeem a gift card and learn how to pay with it.

What if my order doesn’t arrive on time or has a problem?

You can shop confidently with Etsy's Purchase Protection programme. For qualifying orders, get a full refund if your purchase doesn’t arrive on time, arrives damaged, or doesn’t match the item description or photos. 

What if I need help finding the right item?

If you need a little help finding the best item, here are a few tips:

What if an item is unavailable?

An item can be unavailable if it sold out, the seller’s shop is closed or temporarily on holidays, or the seller deactivated the listing.

Check the seller’s shop page for a similar item or contact them to see if they can help you. They may have more of the item in stock, or if they’re temporarily away from their shop, they may be back soon.

If all else fails, search Etsy for a similar item.

How to check out on Etsy 

Etsy offers many ways to pay safely.

You can quickly purchase one item using Buy it now on the listing.

Choose Add to cart if you want to purchase more than one listing, apply a coupon code, or add a note to the seller with instructions.

If you’re giving a gift, select Mark order as gift for options such as gift messages, a gift preview email for your recipient, and gift wrapping when available. Learn more about gift-giving on Etsy.

The seller may ask you to enter personalisation on a listing. For instance, if you want an item engraved, you might be asked to provide the text in a Personalisation field.

  1. One the listing, choose Add to basket.
  2. Choose your preferred payment method under How you’ll pay.
  3. If needed, change the item quantity, add a note to the seller, apply a coupon code, or make other changes to the order.
  4. Select Proceed to checkout.
    • If you’re signed in to your Etsy account, confirm your delivery address and payment details.
    • If you’re checking out as a guest, choose Continue as a guest. Fill in your delivery and payment details. Learn about quickly creating an Etsy account before you buy.
  5. Review your order and select Place your order.

Card declined? Check this article for steps to resolve a declined card.

Shopping internationally? Learn how currency conversion works on Etsy.

If you're in the EEA (EU, Norway, Iceland, and Liechtenstein) you may be asked to authenticate your payment after you select Place your order. Respond to a prompt from your card issuer and provide additional information. This may be a a password, a passcode, or an answer to a question.

If your delivery address is located in India, you’re prompted to enter your phone number during checkout. Your order confirmation message is then sent to you via WhatsApp and your email. If you don’t have WhatsApp on your phone, you’ll receive the confirmation via SMS. To opt out of future order confirmation texts, select the unsubscribe link in the message.

When you download a digital item on Etsy, you give up your right to a cancellation under EU consumer laws. You’ll need to check a box to  acknowledge this before completing your purchase.

After you complete your order

Etsy will send you an email for each shop you purchased from. If you have any questions about your order, be sure to reach out to your seller directly.

Find your order on your Purchases page. If you purchased as a guest without signing in, your order will appear here if you connect it to an account. Learn how to connect a guest order to an account.

Where do I find my digital purchase?

If you purchased a digital file that's available for instant download, you can download the file on your Purchases and reviews page. You’ll also receive a separate email with a download link. 

If you purchased as a guest, you'll find a download link in your email receipt. Learn more about downloading a digital item.

Quick answer

The best way to get help with an order you already placed is to contact the seller:

Contact seller

If you have a question about an item, the seller is the best person to answer questions about an item. Select Message the Seller on a listing page or Contact under the seller’s photo on their shop homepage.

Select an issue for help:

Enter descriptive terms in the search bar on the top of Etsy.com to start your search. For example: “rustic blue coffee mug”, or “custom charm necklace”.

You can change the order of your search results with the Sort by option above the search results.

On the left side of every search results page, you’ll see a list of filters to narrow down your results by.

Learn more about searching on Etsy.

If you live in the US, UK, AU, or CA, use Gift Mode to help you find the perfect gift. Learn more about buying gifts on Etsy.

  1. Find the items from the shop you have a promo code for. If you’re buying items from more than one shop, your cart will be divided up by shop.
  2. Select Apply shop coupon codes.
  3. Type or paste the code into the box.
  4. Select Apply.

Your coupon code applies only to the shop that offers that coupon. Shops are run by individual sellers, who manage their own promotions. Coupon codes are available at the seller's discretion and can expire at any time.

If your credit card was declined, check each of these issues:

  • Update the payment information for your order: Make sure that your billing address and expiration date are up-to-date.
  • Authorise the transaction with your bank: Your bank may flag any unexpected activity on your account. Check with your bank to see if they flagged the transaction.
  • Check that you're within your daily withdrawal limit: Most banks have limits on how much money can be charged or accessed in a single day. Your bank may require you to request a higher purchase limit to complete the transaction.
  • Register your prepaid credit card: If you're using a prepaid credit card or gift card, register your personal information with the card issuer before checking out.
  • If you're in the EEA: Check your security authentication answer. To authenticate a payment, you may need to respond to a prompt from your card issuer and provide additional information. 

If none of these solutions worked, you may need to use a different payment method.

Buyers in the US

If you don’t see the option to pay with Klarna and you’re in the US, try these steps:

    • If the order is between $250 USD and $10,000 USD you’ll need to sign in to an Etsy account or create an Etsy account to check out with Klarna.
    • Check that your region setting is correct. Check that your language is set to English, currency to USD, and region to United States. 
    • The item or order value may not be between $50 USD and $10,000 USD before discounts, postage and taxes (unless the total is $10,000 USD after discounts).
    • If an item is below $50 USD, combine it with more items in your basket to total over $50 USD.
    • If you still don’t see the option to pay with Klarna, the shop may not accept Klarna instalment payments at this time.
    • If Klarna declines your transaction for an order over $250.01 USD, it may be because you didn’t pass Klarna’s credit check. In this case, you can complete your order using a different payment method.
    • You can’t use Klarna to purchase an Etsy Gift Card, and you can’t combine Klarna payments with an Etsy Gift Card.

Learn more about paying with Klarna.

Buyers in Germany

If the seller dispatches your order within 21 days of checkout, the Klarna invoice is sent 5 days after the date it was dispatched. If the order isn’t dispatched within 21 days, the Klarna invoice will be issued 22 days from your purchase date.

Please do not pay your invoice via direct bank transfer to the seller, you must pay the invoice amount to Klarna.

If your order has been cancelled and you received an invoice nevertheless, please contact Klarna first.

Buyers in the UK

If you don’t see the option to pay with Klarna and you’re in the UK, try these steps:

  • If the order is between £50 GBP and £1,000 GBP, you’ll need to sign in to an Etsy account or create an Etsy account to check out with Klarna.
  • Check that your region setting is correct. Check that your language is set to English (UK), currency to GBP, and region to United Kingdom. 
  • The item or order value may not be between £50 GBP and £1,000 GBP before discounts, postage and taxes (unless the total is £1,000 GBP after discounts).
  • If an item is below £50 GBP, combine it with more items in your basket to total over £50 GBP.
  • If you still don’t see the option to pay with Klarna, the shop may not accept Klarna instalment payments at this time.
  • You can’t use Klarna to purchase an Etsy Gift Card, and you can’t combine Klarna payments with an Etsy Gift Card.

Learn more about paying with Klarna.

 

If you're not seeing the option to pay with iDEAL, make sure your default account currency is set to Euro (EUR) and your default region set to the Netherlands.

If you're not seeing the option to pay with Sofort, make sure your default account currency is set to Euro (EUR) and your default region set to Germany or Austria.

If you weren’t redirected back to Etsy after completing the transaction on your bank’s website, your order may not have completed.

Your bank account may be charged but the order won't be registered on Etsy. An automatic refund should have been processed when this occurred. These refunds typically take up to 5 business days to appear back in your bank.

If you are having trouble redeeming your Etsy gift card, check the following:

  • Make sure you’re signed into your Etsy account with the correct email address. 
  • Double-check that you’re entering the correct 16-digit voucher code.
  • Check to make sure  that you haven’t already used the balance of your gift card in your Etsy account by going clicking You, then Gift card balance.

If you continue to have trouble redeeming your Etsy gift card, click I still need help and include your 16-digit voucher code in your request.

My gift card balance isn’t being applied to my order

Only shops that accept Etsy Payments can accept Etsy Gift Cards.

To find shops that accept gift cards, search for an item on Etsy and check Accepts Etsy gift cards on the left side of the search results page.

Each seller on Etsy chooses their own payment methods and policies. Contact the seller if you have any questions about their options.

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