You can leave a review from your Purchases page:
- Sign in to Etsy.com and go to Your account. On the Etsy app, sign in and tap You.
- Go to Purchases and reviews.
- Find the item you want to review.
- Choose the star rating you want to give next to Review this item.
- Describe the item and/or the service you received. If you're on Etsy.com, there is a five-word minimum for your review. If you're on the Etsy app, there is no word minimum.
- Upload an optional photo to accompany your review.
- On Etsy.com, select Post Your Review. On the Etsy app, tap Submit.
If you purchased several items from the same shop, you can leave a review for each item.
The five-star review system
Etsy has a five-star review system (one being the lowest and five being the highest) for reviewing your purchases. Choose a star rating that best represents the product and experience you had, and add details in the provided text space. The more detailed your review, the more helpful it will be to other shoppers on Etsy .
Once your review is posted, your profile information will be publicly displayed in the seller's reviews.
Buyers using the Buy on Etsy app for iOS can give a star rating for the Item Quality, Delivery, and Seller Customer Service, in addition to the overall rating.
At this time, the ratings for Item Quality, Delivery, and Seller Customer Service do not appear publicly and do not affect either the review’s overall star rating or the shop’s review score.
The star rating you see for a seller is the average of the reviews they’ve received in the past 12 months.
Which items can be reviewed?
If you don’t see Review this item next to your order in Purchase and reviews, then it’s not able to be reviewed at this time. Here are the criteria that determines when an order can be reviewed:
- You can only review orders that are associated with an Etsy account. If you purchased as a guest instead of signing in to Etsy, you can claim the order to your new or existing Etsy account and leave a review.
- The order must be within a 100-day review window, starting from the order’s estimated delivery date. For digital items, this window begins once you download your file(s). This window is not paused if the order has an open case.
- The item must have been purchased on Etsy.com or the Etsy app. If you sell an item in person through Square, the buyer can’t leave a review on Etsy, but can leave one on Square.
- There must not be an open case on the order. You can leave a review once the case is closed.
If an order or transaction is cancelled, Etsy considers that order or transaction to be over and voided. However, it can take up to 48 hours for the cancellation to process, during which time a review can be left and edited if the order still within its review eligibility window.
Can I delete or edit my review?
You can edit the star rating, photograph, and the written note any number of times during the 100-day review period.
Reviews can't be edited while a case is open for that order.
If you leave a review of 3 stars or fewer, and the seller responds, you won't be able to edit the review, even if the seller deletes their response. Let us know if you’d like us to remove your original review.
- Go to Your account, then Purchases and reviews.
- Find your order.
- Select Edit review.
- Change the star rating and text as needed.
- When you’re finished, select Post Your Review.
- Tap You, then Purchases & Reviews.
- Find your order.
- Tap Edit review.
- Change your star rating and text as needed.
- Tap Submit.
I received an inappropriate review response
- Sign in to Etsy.com and go to the shop homepage of the seller you reviewed.
- Scroll down to the shop’s reviews.
- Locate your review. You may need to select Newest in the Sort by dropdown to find it.
- Under the seller’s review response, select Report this response.
The best way to get help with an order is to contact the seller:
You can leave a review for an item after the date your order should arrive. This date is listed on your Purchases page:
Leave a review or report an issue on [the date your order should arrive]
After this date, you’ll have 100 days to leave a review. If you don’t see the option to edit your review or leave one, it may be too late.
You can edit your review any number of times during the 100 day review period.
If a seller responds to your review, you can’t edit your review. Click I still need help if you’d like us to remove your original review.
You can leave a review after the day your order should arrive, and you have 100 days after that date to leave or edit a review.
Reviews can’t be left or edited while a case is open, but the 100 day period continues while a case is open.
If you still have the option to leave a review when the case is closed, feel free to leave or edit a review about the product and/or service you received.
Reviews also can’t be edited or left on cancelled transactions.
What happens after I report a review
After you report a review, Etsy’s team will investigate the review and evaluate the review based on our policies. Etsy’s investigations are handled privately, you won’t receive a response to your report.
There are some cases, Etsy’s will reveal that a review is in compliance with our policies. In cases like these, no action will be taken. In other cases, Etsy will take appropriate action to remedy the situation.