When Can I Leave a Review or Report a Problem With an Order?

You can leave a review or report a problem after the date your order should arrive. This date is listed on your Purchases page:

           Leave a review or report an issue on [the date your order should arrive]

After the date your order should arrive, you have 100 days to leave a review or open a case.

If you need to speak with the seller about a problem before the date your order should arrive, you can contact them on Etsy. If you’re wondering about the delivery status of your item, you can track your order.

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How do you determine when my order should arrive? 

The date your order should arrive is determined by the order’s processing time plus delivery time:

Processing time

Sellers can specify a processing time for items they sell. The processing time can vary from 1 day to several weeks. If the seller specified a processing time, you can see that on the item listing page under Delivery and returns. You’ll see Ready to dispatch in XX days. The number of days is the processing time.

  • One item in an order: If the processing time for your item is a range, like 35 weekdays, we use the end of the range to determine when you can open a case or leave a review. In the example above, we’d use 5 weekdays.
  • Several items in an order: We use the longest processing time for any item in your order. If you purchased one item with a 3-weekday processing time and an item with a 4-weekday processing time, we’d use 4 weekdays.
  • No specified processing time: If the seller hasn’t set a processing time, we use a 5-weekdays processing time.

Delivery time

If your order has delivery tracking, the start of your 100-day window for opening a case or leaving a review is dependent on when the carrier marks your order as delivered.

If your order doesn’t have delivery tracking, we use estimates for delivery time:

  • Domestic orders: 4 weekdays
  • International orders: 10 weekdays

I have a problem with my order before my estimated delivery date

If you have a problem with you order, you can reach out to the shop at any time. On the Purchases page, click Contact The Shop next to the order.

Learn more about contacting the shop.

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