Digital items you’ve purchased can be viewed and downloaded from the Purchases and reviews section of your Etsy account.
If you have questions about an item or order, your seller is the best person to help you.
Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, it may take a few minutes for your download link to be sent to you.
We’ll also send you an email separate from any transaction notification emails you receive from Etsy and/or PayPal with a link to your download included.
You can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or computer.
I can’t find my download notification email
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding firstname.lastname@example.org to your address book or safe list can help you locate these emails in the future.
For now, you can still access your digital purchases in your account..
Where can I find my digital purchases in my account?
To access your digital files from your account:
- Sign in to Etsy.com and go to Your account.
- Go to Purchases and reviews.
- Next to the order, select Download Files. This goes to the Downloads page for all the files attached to your order.
You can also go back to the item’s listing page, where you should see an “Instant Download" message on the images for the item.
There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been cancelled or removed.
If your payment is still processing, the Download Files button will be grey.
I purchased a digital item, but I don't have an Etsy account.
If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.
I’m having trouble downloading my files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact the seller through Etsy Messages for further assistance.
The type of file you’ll be downloading is shown under the Highlights section of a digital listing. If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type.
If you continue to have trouble, please scroll down to the bottom of this page to contact Etsy Support.
I purchased a digital file, but these options aren’t available for my order.
If you’re unable to locate a download link on your Purchases page, it’s possible that the seller prefers to email files directly and has sold your file as part of a “physical item” listing.
Please contact the seller using Etsy Messages for further assistance.
I purchased a custom digital item, but I haven’t received my download yet
Custom digital items are made to order, and the delivery window will vary depending on the seller. Please coordinate with the seller through Etsy Messages to establish the completion time for your order.
For digital listings, sellers are required to upload a file for immediate download. For custom digital items, this will only be a temporary placeholder file and not your finished order. Once work on your custom digital item is complete, the seller can send it to you separately through email or another method that you agree on.