Etsy Support can help you with account, shop, or purchasing issues over chat, phone, or email.
You need to sign in to your Etsy account to contact Etsy Support. I'm having trouble signing in.
Questions about your order
If you have questions about an item or order you purchased, you can contact the seller. Sellers can help with order tracking or specifics about an item.
Problems with your order
If you don't receive your order or it doesn't match the description in the listing on Etsy, you can open a case with the seller.
Learn more about Etsy’s case system.
Get help setting up your shop
Congrats on starting your Etsy shop! We have plenty of resources to help you get started:
- Learn how to set up your shop.
- Learn everything you need to know about running your Etsy shop.
- Problems with your sales? Learn how to get those sales coming in again.
- Get paid for all your hard work with Etsy Payments.
- Quote buyers accurate postage costs with calculated postage.