Having a problem with an order? Have a question about Etsy? Not sure where to start? Use this guide to get to the right place.
Select the type of problem or question you have:
Questions about your order
Etsy.com is a platform where independent sellers sell their goods. If you have a question about or problem with an order, you can contact the seller.
Problems with your order
If you’re having trouble with your order, you can formally open a case with the seller. Most problems can be resolved by talking to the seller, but if you continue to have trouble, you can escalate the case to Etsy.
Get help setting up your shop
Congrats on starting your Etsy shop! We have plenty of resources to help you get started:
- Learn how to set up your shop.
- Learn everything you need to know about running your Etsy shop.
- Problems with your sales? Learn how to get those sales coming in again.
- Get paid for all your hard work with Etsy Payments.
- Quote buyers accurate shipping costs with calculated shipping.
Get help from Etsy Support
Need help with something not answered here?
Search the Help Center
Etsy’s Help Center contains everything you need to know about Etsy.
Search the Community
See how others solve these problems on the Etsy Community.
Contact Etsy Support
We’re here to help! To contact us:
- Scroll to the bottom of this page and click Contact support.
- Sign in to your Etsy account. If you can't sign in, click Forgot your password? and follow the steps.
- Select your issue from the Describe your issue dropdown.
- Depending on your issue and location, you may have the option to choose how to contact us. Select to either Send us an email or We’ll call you.
- Fill in the textboxes with information about your issue.
- Click Submit.
If you chose to email us, you should get an email reply within 24 hours.
If you requested a call, you should get a call back within 15 minutes.
- These times are estimates. We do our best to get back to you as soon as possible. In order to give each member the best experience, we may take longer to reach out to you.
- Calls are only available in English. We’re happy to call anywhere in the world, but our agents are only equipped to help you in English over the phone.
Contact Etsy’s press teams
Contact Etsy's press and media folks: firstname.lastname@example.org
Contact Etsy’s legal department
If you need to contact Etsy regarding an intellectual property matter, please refer to our Intellectual Property Policy. This document outlines the information required for reporting infringement and the ways to submit it.
Responsibly disclose a security vulnerability
If you are a security researcher and have discovered a security vulnerability affecting Etsy, please let us know.