Etsy offers a variety of different options to set up delivery on your listings. You can save time adding postage prices to products in your shop by creating delivery profiles, offer discounted rates for buyers purchasing multiple items, and add in other delivery upgrades to best suit your shop’s needs.
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How much should I charge for postage?
If you're based in the US or Canada, you may have USPS or Canada Post postage rates automatically calculated for your orders by using calculated postage. With calculated postage, costs are determined based on the total weight and dimensions of an order, the buyer's address, and the delivery service that the buyer selects during Checkout.
Each seller determines their own postage rates.
You can only enter one "One item" and "Additional item" rate for each country.
We understand that rates can vary due to weight and distance. If you're concerned about this, we recommend you charge a higher estimate while explaining in your listing descriptions that you'll refund any extra postage. You can then refund the buyer via the method they paid. You may also want to figure an average, so you may lose money on some packages but gain it back on others.
You're also welcome to note that postage prices vary in your listing descriptions. Ask buyers to contact you prior to purchasing for a more exact postage quote. Then you can edit the listing's postage rate and reserve the listing for your buyer. Learn how to reserve a listing.
These Seller Handbook articles have more resources on setting postage rates:
How do I set delivery information on my listings?
When listing a new item:
- In the Delivery area select an existing delivery profile in Delivery options, or select Enter custom delivery options to set up delivery settings specific to this listing.
- Under Postage prices, select I’ll enter fixed prices manually.
- Add information to the Country of origin, Origin post code, and Processing time fields.
In the Standard delivery section, you will set which countries you’ll deliver to (domestic delivery is required by default). Everywhere Else allows you to create a flat-rate price for delivery to everywhere in the world.
- If it costs more or less to deliver to specific countries (like the country where you are located), then you can set that price individually. All countries that you don't set up specifically will fall under "Everywhere Else".
- You can also select the European Union or Europe non-EU. If you set a postage cost for a specific country within those regions, that cost will override the cost set for the region.
If you plan to deliver worldwide without exception, select Everywhere else in addition to your own country, or select Add another location and specify the countries you’d like to deliver to. To remove a country, select the trashcan icon to the right of the country name. Some buyers only view items on Etsy that deliver to their country. To make sure you appear in international searches, be sure to set rates for every country you feel comfortable delivering to.
For each location, specify the Delivery service you will be using, and under What you’ll charge, select either Fixed prices or Free delivery.
If you choose Fixed prices, you’ll need to set a One item price and an Additional item price.
How do I create a delivery profile?
With saved Delivery profiles, you can update multiple listings quickly with similar delivery settings. To learn more about delivery profiles and other delivery tools on Etsy, read the Beginners Guide to Delivery.
If you make a change to a profile, all of your listings connected to that profile will be updated as well. If you’re a seller in the US or Canada and would like to have postage costs automatically calculated for you, use calculated postage.
To create a delivery profile:
- On Etsy.com, select Shop Manager.
- Select Settings.
- Select Delivery settings.
- Select Delivery profiles.
- Select Add a delivery profile.
- Fill out the required delivery details. You also have the option to set separate domestic and international handling fees.
- If you’re entering fixed costs manually, you can add delivery upgrades. Learn more about delivery upgrades.
- If you're adding calculated postage, item weight and size are required.
- Select Save.
Once you create and save a delivery profile, it can be applied to any future listings you add to your shop.
This video (in English) shows how to set up delivery profiles:
How to connect listings to your delivery profiles
To link your delivery profiles to listings:
- On Etsy.com, select Shop Manager.
- Select Listings.
- Select the checkbox of the listing that needs a delivery profile.
- Select Editing options.
- Select Change delivery profiles from the dropdown menu.
- In the next window, select the Select profile… dropdown menu and choose a delivery profile.
- Select Apply to save your changes.
A listing can only be connected to one delivery profile.
Offering free delivery with delivery profiles
You have the option to include free delivery for new and existing delivery profiles. You can set up free delivery by editing a delivery profile from your delivery settings.
If you use calculated postage, scroll down to the Free delivery section of a delivery profile. Specify whether you'd like to offer domestic or international free delivery by checking the appropriate boxes.
For fixed delivery profiles, select Free delivery from the What you’ll charge dropdown.
How does discounted delivery work for multiple items?
Combined postage costs give buyers a postage discount for ordering multiple items from your shop.
If an order has listings with a mixture of calculated and manually-set costs, we first calculate costs for the listings using calculated postage. We'll then add the "additional item" cost to the remaining listings to determine the order's postage total.
It isn't possible to set discounted rates for listings with calculated postage.
When listing an item in your shop, you must enter One item and Additional item prices.
One item price: This is the cost of delivering the item alone.
Additional item price: This is the additional cost of delivering another purchased item.
The additional item price applies when a buyer purchases multiple, different listings within your shop at the same time. This also applies when multiple quantities of the same item are purchased.
When creating a listing, enter the secondary price in the Additional item field. If you want to offer delivery discounts for purchasing multiple items, this price should be lower than the One item price. See examples below.
If you don't want to offer a discounted combined postage rate, just enter the same amount for the primary and secondary postage prices.
- If you want additional items to deliver at no extra charge, enter 0.00 GBP as the secondary postage price.
- Primary postage cost (One item) = 2.00 GBP
- Secondary postage cost (Each additional item) = 0.50 GBP
- Primary postage cost = 1.00 GBP
- Secondary postage cost = 0.75 GBP
If Item A and Item B are purchased together, the total combined postage cost would equal the greater primary postage cost of the two items (Item A: 2.00 GBP), plus the secondary postage cost of the remaining item(s) (Item B: 0.75 GBP).
If three of Item A are purchased together, the total combined postage cost to the buyer would equal the primary postage cost for the first item (2.00 GBP), plus 0.50 GBP each for the two additional items. The total combined postage cost to the buyer in this situation would be 3.00 GBP.
How do I add delivery upgrades to my shop?
With delivery upgrades, you can offer your buyers more delivery options. A buyer can choose the option in their shopping basket when they check out.
- Sign in to Etsy.com
- Choose Shop Manager
- Select Settings
- Choose Delivery settings
- Select the Rates & upgrades tab
- Choose Enabled under Delivery upgrades
After enabling delivery upgrades, you can add them to specific listings or delivery profiles.
- Sign in to Etsy.com
- Choose Shop Manager
- Choose Listings
- Select Add a listing or select an existing listing.
- Scroll down to the Delivery section and either select an existing delivery profile, or select Enter custom delivery options. In the Postage prices section, select I’ll enter fixed prices manually.
- After filling in the appropriate delivery information, scroll down to the Delivery upgrades section and select Add a delivery upgrade.
- Fill out the information you want for the delivery upgrade.
- Choose Save as a delivery profile.
- Sign in to Etsy.com
- Choose Shop Manager
- Choose Settings
- Choose Delivery settings
- Select the Delivery profiles tab
- Choose Create profile
- Select I’ll enter fixed prices manually from the dropdown menu in the Postage costs section at the top
- Scroll down to the Delivery upgrades section and select Add a delivery upgrade
- Fill out the information you want for the delivery upgrade
- Choose Save as a delivery profile
How much are buyers charged for delivery upgrades?
When adding delivery upgrades, you can enter either a Domestic upgrade, an International upgrade, or both. The price of the upgrades is completely up to you and can be as little as 0.
The cost you set for a delivery upgrade is added to the base postage cost you set. Your buyer will see the total of both amounts along with the name of your upgrade in their basket.
In an order for multiple items, if a delivery upgrade is available on one item, it will be available for the buyer to select. Its costs will apply to every item in the order, even those items whose delivery profiles don't offer the upgrade.
Your location and the delivery address for the buyer determine the cost of delivery for you. The postage price the buyer sees is based on the settings in your delivery profile.
On Etsy, you can offer fixed-price postage, or calculated postage if you purchase USPS or Canada Post postage labels through Etsy.
Learn more about delivery profiles:
Here are the solutions to some common issues with postage prices, costs, and profiles:
The order contains multiple items
There are a few reasons that an order with multiple items may have incorrect postage costs:
- The combined dimensions of the items in the order may not fit into your chosen package preferences. Calculated postage splits the order into multiple packages unless all items can fit into one package, which can increase postage cost. You can reduce item dimensions so that the correct number fits into your available packages, or find a package that works for this order.
- The items may have different delivery origin postal codes. Check the delivery profiles of all listings in the order and update any with an incorrect origin post code.
- The order may combine items with calculated postage and fixed-cost postage. In this scenario, we determine the postage cost for all calculated items, and add the “Additional item” costs for all fixed-cost items, regardless of what the costs are. To fix this, you can either use calculated postage for all listings, or change the “Additional item” price for your fix-cost listings.
- Handling fees are charged per item, so a larger order may have several handling fees being added to the calculated postage cost. Consider using package fees instead.
The order only contains one item
There are a few reasons that an order with only one item may have incorrect postage costs:
- You may want to change your postage rate type. If you use USPS calculated postage, you have the option to charge the Etsy Postage Label rate or the USPS retail rate. If you use Etsy’s labels, you likely want to use the Etsy Postage Label rate. If you go in person to the post office, you’ll likely want USPS retail rates. You can edit your postage rate type from the Rates & upgrades tab.
- You may have an old origin post code set for the delivery profile for this item. Check and update the origin post code in the listing’s calculated postage profile.
The order has multiple items
If the postage price for an order with multiple items is too high or too low, it may be because of the postage price for an additional item.
On a fixed-cost delivery profile, you can set the price of delivering an additional item that uses that same profile. If you'd like to offer a discount for the delivery of additional items, you'll want to include an "Additional item" postage cost that's lower than the item's "One item" postage cost.
If an item(s) in this order has a different delivery profile or no profile, the highest "One item" postage cost of all the items is charged, then the "Additional item" cost for each additional item in the order is added to that.
To check that all listings use the same delivery profile:
- From your Listings page, click More filters on the right side of the page.
- Select the delivery profile you want to see, or listing that don't have a profile associated with them ("No Delivery Profile").
The order has a delivery upgrade
Fixed-cost delivery upgrades add to the base postage cost, rather than replace it. For example, a base postage cost of £5 with an upgrade cost of £10 will charge the buyer £15 total for delivery.
Variations don’t have separate postage costs. If you have a listing that varies greatly in size or weight, the best way to reflect accurate postage costs is to list each variation in a different listing.
There are a few reasons you may not be able to use calculated postage:
- Currently, only sellers who use USPS or Canada Post to send orders can use calculated postage. If you’re in a different country, can’t use these carriers, or send your items as letter mail or freight, you’ll need to set fixed-cost postage rates.
- Calculated postage is not available yet on the Android version of Sell on Etsy. If you use the Sell on Etsy app on an Android phone or tablet, you’ll need to use Etsy.com to set up or edit calculated postage settings.
- Calculated postage can’t be used on private, custom listings.
If none of these apply, click I still need help and Etsy Support can look into your issue.
If you received an order from a location you don’t deliver to you have a few options. You can choose to:
- Cancel the order
- Request that the buyer pay additional postage through a private listing
- Deliver at your expense
Why did I receive an order from a location I don’t deliver to?
This can mean that an international delivery destination was enabled by mistake. If a listing or delivery profile shows that it is delivered to the destination “Everywhere Else”, the listing is delivered worldwide.
You can remove “Everywhere else” by clicking the recycling bin icon on its right side in the listing’s Delivery section or on the delivery profile.
This issue is often related to some listings not using a delivery profile. You can check for listings without delivery profiles from your Listings manager:
- On right side menu of the Listings manager, click More filters.
- In the Delivery profiles filter, select No Delivery Profile.
- Click the checkbox on these listings.
- Click Editing options.
- Click Change delivery profile.
- Select the delivery profile you want to apply to these listings.
- Click Apply.
Each listing can have only one delivery origin. If you fulfill orders using multiple different distribution centres, your options are separate listings, or separate shops.
There are a few reasons why your processing time or dispatch-by date might seem incorrect:
- Processing times are in business days (Monday through Friday). Orders on Saturday and Sunday are considered Friday orders, in terms of their processing times.
- Processing times can appear incorrect due to differences in the seller’s, buyer’s, and Etsy’s time zones.
If your dispatch deadline is off by a day, these reasons are the most likely causes. If it’s more than a day, it may be a technical issue. Click I still need help and include an example order number to investigate further.