If you're having trouble signing in to your Etsy account, you can reset your password:
If you checked out as a guest and need help with your order, you can message the seller through your order confirmation email. You can also create an account to claim your order and see your order status.
Why can't I access my Etsy account?
There are a few other reasons why you might not be able to access your Etsy account:
I received a security code email from Etsy
To prevent unauthorised access to your Etsy account, Etsy may periodically send you an email alert with a unique security code to be used as a one-time password.
Etsy takes precautions necessary to safeguard your information and security codes are just one of the many ways we maintain the integrity of our marketplace.
If you received these email alerts but didn’t try to sign in to your Etsy account we recommend that you reset your password.
Learn more about security codes on Etsy.
I can’t sign in because of two-factor authentication
If you’re having trouble with two-factor authentication, try using one of the backup codes given to you when you enabled two-factor authentication.
I want to reopen my Etsy account
If you want to reopen an Etsy account that you closed, you can reopen your account.
My account was suspended
You can’t access a suspended account on the Sell on Etsy app or in a mobile web browser. To sign in to a suspended account, use a computer web browser.
If your account was suspended due to violations of Etsy’s Seller Policy or problems with orders, respond directly to the email sent by Etsy about this violation.
If your account was permanently suspended, you may be eligible to file an appeal.
I have the correct username and password, but I can’t sign in
If your web browser is out of date, that can cause problems signing in. Learn how to update your web browser.
If these resources didn’t help, click Contact support at the bottom of this page.
If you're having trouble signing in to your Etsy account, you can reset your password.
If you received these email alerts but didn’t try to sign in to your Etsy account, we recommend that you reset your password.
To prevent unauthorised access to your Etsy account, Etsy may periodically send you an email alert with a unique security code to be used as a one-time password.
Etsy takes precautions necessary to safeguard your information and security codes are just one of the many ways we maintain the integrity of our marketplace.
What if I didn’t try to sign in to my account?
If you received these email alerts but didn’t try to sign in to your Etsy account we recommend that you reset your password.
I keep getting the security code email even after I reset my password
If you already reset your password and get a security code again the next time you sign in, it’s most likely the case that you’re using a password you’ve already used for your Etsy account.
We recommend that you add a brand new password that has never been used on other sites. This practice helps assure that your account is as secure as possible. If you add a password that you've used in the past on Etsy, you may not be able to proceed.
Check your email inbox again, as these emails might end up in your spam or junk mail folder. Search for ‘noreply@etsy.com’ and ‘noreply@mail.etsy.com’ in your email inbox and look for the subject line ‘Reset Your Password’.
Here are some guidelines for creating a strong password:
- Create a password that is easy to remember but hard for someone else to guess
- Use at least eight characters, but the longer the better
- Use a mix of lowercase and uppercase letters, numbers, and symbols
- We recommend that you don’t reuse a password you’ve already used before on any site