I Can't Sign In to My Account

If you're having trouble signing in to your Etsy account, you can reset your password:

Reset your password

Why can't I access my Etsy account?

There are a few other reasons why you might not be able to access your Etsy account:

I don't have an Etsy account yet

If you checked out as a guest and need help with your order, you can message the seller through your order confirmation email. You can also create an account to claim your order and see your order status.

I received a security code email from Etsy

To prevent unauthorised access to your Etsy account, Etsy may periodically send you an email alert with a unique security code to be used as a one-time password.

Etsy takes precautions necessary to safeguard your information and security codes are just one of the many ways we maintain the integrity of our marketplace.

If you received these email alerts but didn’t try to sign in to your Etsy account we recommend that you reset your password.

Learn more about security codes on Etsy.

I can’t sign in because of two-factor authentication

If you’re having trouble with two-factor authentication, try using one of the backup codes given to you when you enabled two-factor authentication.

I want to reopen an Etsy account I previously closed

If you want to reopen an Etsy account that you closed, you can reopen your account. If you permanently closed and deleted your Etsy account, you cannot reopen it.

Learn more about reopening an Etsy account you closed.

I have the correct username and password, but I can’t sign in

If your web browser is out of date, that can cause problems signing in. Learn how to update your web browser.

My account was suspended by Etsy

You can’t access a suspended account on the Sell on Etsy app or in a mobile web browser. To sign in to a suspended account, use a computer web browser.

To find more information about why your account was suspended, we recommend checking the email inbox associated with your account for a message from Etsy.

Learn more about how to reinstate a suspended account.

If these resources didn’t help, click Contact support at the bottom of this page.

Contact support

If you see something unusual, or if you've received an unexpected email from Etsy regarding your account, change your password and enable two-factor authentication right away. 

Learn more about keeping your account secure.

If you're having trouble signing in to your Etsy account, you can reset your password.

If you received these email alerts but didn’t try to sign in to your Etsy account, we recommend that you reset your password.

To prevent unauthorised access to your Etsy account, Etsy may periodically send you an email alert with a unique security code to be used as a one-time password.

Etsy takes precautions necessary to safeguard your information and security codes are just one of the many ways we maintain the integrity of our marketplace.

What if I didn’t try to sign in to my account?

If you received these email alerts but didn’t try to sign in to your Etsy account we recommend that you reset your password.

I keep getting the security code email even after I reset my password

If you already reset your password and get a security code again the next time you sign in, it’s most likely the case that you’re using a password you’ve already used for your Etsy account.

We recommend that you add a brand new password that has never been used on other sites. This practice helps assure that your account is as secure as possible. If you add a password that you've used in the past on Etsy, you may not be able to proceed.

Check your email inbox again, as these emails might end up in your spam or junk mail folder. Search for ‘noreply@etsy.com’ and noreply@mail.etsy.com in your email inbox and look for the subject line ‘Reset Your Password’.

Here are some guidelines for creating a strong password:

  • Create a password that is easy to remember but hard for someone else to guess
  • Use at least eight characters, but the longer the better
  • Use a mix of lowercase and uppercase letters, numbers, and symbols
  • We recommend that you don’t reuse a password you’ve already used before on any site

Learn more about creating a strong password.

If you need to sign in to your account and you don't have your phone, try using one of the backup codes given to you when you enabled two-factor authentication. Each of your backup codes only works once.

If you don't have a working backup code handy, please select I still need help.

In the future, remember to keep your backup codes in a safe place.

You can set up two-factor authentication using an authenticator app, or using a phone through a call or text. However, call and text support for two-factor authentication isn’t available in all countries. Check the list of countries where you should be able to receive an authentication code via phone or SMS. Please note, by providing your phone number message and data rates may apply. 

If your country isn’t on this list, you can use an authenticator app on your phone for two-factor authentication. Download any authenticator app, such as Google Authenticator, from the Apple App Store or the Google Play Store.

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