Tips for Buying Safely on Etsy

Here are some best practices to help ensure safe purchases on Etsy or on an Etsy-powered website.

Overall, use your best judgement. If something seems shady or too good to be true, it’s best not to risk it.

Credit card safety

  • Never give your full credit card number, tax identification number, or password in an email, Etsy Message, or over the phone. 
  • If you are making a transaction in person, do not speak your credit card information aloud. Be sure to sign for the transaction and request a receipt. 
  • Check your credit card statement regularly to track your spending and card activity. 
  • Keep track of your credit card: who is authorised to use it, and who has access to it.

Internet/Computer safety

  • Change your passwords on a regular basis. The more complex a password is, the better you’re protected. 
  • If you share your computer or device, sign out of any website accounts before letting others use it.

On Etsy

  • Check a seller’s reviews and shop policies before purchase, and send an Etsy Message to a seller before buying if you have questions or concerns. 
  • Notify us at verification@etsy.com if you see a credit card charge you can’t find in your account. Our specialists can help you investigate it. 
  • Keep your transaction on Etsy. We can’t verify or assist with payments made outside of Etsy Payments or PayPal. 
  • If you receive a suspicious email claiming to be from Etsy, forward it to us at spoof@etsy.com.
  • If you supply materials for a custom order from a shop, you do so at your own risk.
  • In some circumstances, Etsy may use a third-party encryption service, SendSafely, to securely request additional information to confirm a transaction, such as a copy of government-issued photo ID.

You may also want to review our Introduction to Buying on Etsy.

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