For questions about your order, you should ask the seller directly. This applies to:
- Orders placed on Etsy.com
- Order placed through seller personal websites that are powered by Etsy and use Etsy Checkout
Contact your seller
The best way to do this is through our onsite messaging system, Conversations.
To send a conversation to a seller:
- Visit You > Purchases and reviews and find your order.
- Click Contact The Shop to the right of the page.