Etsy screens and reviews all Etsy Payments orders to ensure that the order is legitimate and to protect buyers and sellers on Etsy from possible fraud. If you're seeing a notification or received an email about a processing order, it means that the transaction is being reviewed by Etsy.
What to do if your order is still processing
Do not dispatch the order until it has been processed successfully. If the order fails to process and the item has already been shipped, it’s possible you won’t receive payment. If you wish to cancel an order, this option will be available once the order has completed processing.
Most orders process within 72 hours, although they may occasionally take longer. This can be confirmed in several ways:
- You receive an email confirmation that the order was processed.
- You see that the order has moved to the Completed tab of your Orders & Delivery page.
- You see the funds in your Payment account.
How to find your processing orders
While the order is still processing, it won't appear on the Completed tab of your Orders & Delivery page. Instead, you'll see a message that says, "You have processing orders."
What happens if your sale can't be completed
If a sale can’t be completed because of a payment issue, the item will go back up for sale in your shop and we’ll let the buyer know.
If one of your orders is showing as “payment processing” on your Orders & Delivery page or if you received an email from Etsy saying that your order is still processing, it means that Etsy is reviewing the transaction. This review may take up to 72 hours, although it may occasionally take longer.
The buyer has also received an email letting them know that their order is being reviewed by Etsy.
We know it’s important to have your order completed as soon as possible. Our team is working diligently to review your transaction.
Once the order has fully processed, both you and the buyer will receive an email confirmation. Please don’t take any further action regarding your order until you receive the confirmation email.
Etsy screens and reviews all Etsy Payments orders to ensure that the order is legitimate. Most orders are processed in under 72 hours, however some orders may take more time for our team to review and process. This review process is in place to protect you and other sellers and buyers on Etsy from possible fraud.
You can’t cancel an order while it’s processing. After the order is processed, you can cancel the order from your Orders & Delivery page.