Why Can't I Find My Order in My Account?

You can find orders you purchased with your Etsy account on your Purchases page:

  1. On Etsy.com or the Etsy app, click the Your Account icon.
  2. Click Purchases and reviews.
If you can't find an order on your Purchases page, you may have:

How to check if you ordered with a different Etsy account

To check if you ordered with a different Etsy account:

  1. On Etsy.com, click the You icon.
  2. Click Account settings.
  3. Scroll down to see which email address is associated with this account.
  4. Click You, then Sign out.
  5. Click Sign in and try signing in with one of your other email addresses. If you paid with PayPal, you may have used your PayPal email address to create an account. You may need to reset your password. If you don't have an Etsy account associated with that email address, you'll see an error message.
  6. Click the Your Account icon, then Purchases to check if this is the account you used to make the order.

How to claim an order you purchased as a guest

To claim an order you purchased as a guest:

  1. Open your email inbox. If you paid with PayPal, you may have used your PayPal email address to purchase and will need to check the inbox for this email address.
  2. Locate the email receipt you received when you placed your order. This email is sent from transaction@etsy.com.
  3. Click the order number in the first line of your receipt.
  4. You’ll be prompted to sign in or create an Etsy account.
  5. Your order is automatically connected to your new Etsy account.

Learn more about claiming guest orders.

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