How to Cancel an Order

Quick answer

You may be able to cancel your order depending on the shop’s policies. If you need to cancel an order, you can reach out to the seller for help:

Contact seller

If you need to cancel your order, the seller you purchased your order from is the best person to help you. Each seller on Etsy manages their own orders, and makes decisions about cancellations, refunds, and returns. Learn more about getting help with your order.

The seller wasn’t able to help me

If the seller is unable to help you, your next step is to open a case about your order. Choose your order, then select Open a case at the bottom of the page. Learn more about cases on Etsy.

I checked out as a guest

If you checked out as a guest, you can claim your order to get help.

  1. Open your email inbox.
  2. Locate the email receipt you received when you placed your order. This email is sent from transaction@etsy.com.
  3. Select View your order.
  4. Follow the steps to sign in or create an Etsy account. The account you link your guest order to must have the same email address that you used for your guest order. Your order is automatically connected to your Etsy account.
  5. Once you’ve claimed your order, you can choose that order and contact the seller for help.

I’m having trouble claiming my order

If you're having trouble claiming an order, it's possible you placed your order using an email address that you can no longer access. Learn what to do to resolve this issue.

I still need help

If you messaged the seller, and opened a case, and you didn’t receive the help you need, select Contact support at the bottom of this page and we'd be happy to help.

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