Etsy's Risk Operations team is charged with safeguarding Etsy and its community from financial harm. This includes, but isn’t limited to:
- Preventing fraudulent purchases
- Investigating phishing emails
- Responding to certain credit card disputes
- Verifying the identity of certain sellers
Secure payments on Etsy
All credit card information sent to Etsy is encrypted using secure socket layer technology (SSL) and stored in a PCI compliant environment. Etsy follows industry standards to protect other payment and personal information submitted to us, both during transmission and after Etsy receives it. For buyers in the EEA, which comprises the EU, Norway, Iceland, and Liechtenstein, you may be asked to authenticate your payment when you place your order in accordance with the EU Payment Services Directive (PSD2).
A chargeback is when funds are returned to a credit card owner after they report an incorrect or unwanted transaction on their card to the credit card company. Chargebacks are filed for a number of reasons, but in some cases they can be due to fraud.
We’ll investigate the dispute to see if it’s valid. If additional information is required from you to resolve the dispute, you will be contacted at the email address you used to open your Etsy account.
To learn more about chargebacks, check out this Help article.