How to Add Files to a Digital Listing

Digital items are items that the buyer can download immediately. Listing a digital item is similar to listing any other item on Etsy.

Follow the instructions to list an item on Etsy and choose Digital item under Type. The only additional step for listing a digital item is to add files to your listing.

How to add files to your digital listing

When listing a digital item, you’ll need to upload the files that the buyer is purchasing. You can upload up to five digital files. The maximum size for each file is 20MB. We currently support file types that end in:

  • .bmp
  • .doc
  • .gif
  • .jpeg
  • .jpg
  • .mobi
  • .mov
  • .mp3
  • .mpeg
  • .pdf
  • .png
  • .psp
  • .rtf
  • .stl
  • .txt
  • .zip
  • .ePUB
  • .iBook

Uploaded files will appear in a list with their names, file sizes, and upload dates. The file names you see will be the same ones your buyers see. We don't have a way of editing the name after uploading, so be sure to name your files appropriately first.

File names are limited to 70 alphanumeric characters, periods, underscores, or hyphens.

Add a note for buyers

You can add a note for buyers that will apply to all digital listings purchased from your shop. After a purchase, a buyer can see the note on their Downloads page.

Can I offer variations for my digital items?

No, you can’t offer variations for digital items.

What if I want to offer a digital item that is custom?

We recommend uploading a "placeholder" file. The placeholder file can be an example image or instructions to submit certain information. You can then collect any important information needed for the order using the Note to Seller or your buyer can send you a message directly. Read more about how a buyer can request a custom item.

When you have the final file ready, you can send it to the buyer separately through Messages, email, or a third-party hosting site. The buyer will still be able to download the original file, so just be clear in your listing that you'll be sending the actual file later.

Make sure you choose the digital property when you list your digital item, and not physical. Physical items require a tracking number or a postage label purchased on Etsy. If you list a digital item as physical, orders for this listing will negatively impact your Star Seller delivery metric, since the orders will never be physically delivered.

If I exclusively sell digital items, will I be eligible for the Star Seller programme?

Yes, if you sell only digital items, you’re still eligible for the Star Seller programme. When you view your Star Seller dashboard you won’t see an on-time dispatch & tracking score, but you’ll still be considered based on other metrics.

How to remove a file

If you want to remove a file, click the X next to its listing time/date. You can remove files at any time.

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