How to Change the Email Address on Your Etsy Account

Quick answer: You can change your email address by signing in to Etsy.com on a desktop or mobile device and going to Account Settings.

Account Settings

To change the email address on your Etsy account: 

  1. On Etsy.com, go to Your account and then select Account settings.
  2. Scroll down to the Email section and fill out your new email in the Change your email form.
  3. Select Change Email
  4. An Enter security code window will appear. This security code is sent to the email address currently on file with your Etsy account. Once you get the code, enter it in this field. 
  5. Select Submit

After you change your email address, you must wait 24 hours before you can change it again.

If you don’t have access to your old email address, contact us for help.

How to use your email address on a different Etsy account

An email address can only be attached to one Etsy account at a time. If the email address you want to use is currently attached to another account, you can: 

  1. Change the email address on your old account to a different address that you don't intend to use. 
  2. Update the email address of your active Etsy account to your preferred email address.

Closing an account doesn't free up an email address for use on another account. If you closed your account, you’ll need to: 

  1. Reopen your account
  2. Change the email on your old account to another address that you don't intend to use.
  3. Update the email address of your active Etsy account to your preferred email address.

If you use your own PayPal account on Etsy 

If you're an Etsy seller and accept payments to your own PayPal account, you'll need to update your PayPal email independently from your Etsy account email. Learn how to change your PayPal email address on Etsy.

If you’re having trouble changing your email address or creating an account and want to purchase something on Etsy, you can check out as a guest. You can purchase most items on Etsy without needing to sign in by checking out as a guest.

Checkout as a guest

If you need to create an account or change your email address, check these issues for help:

If you’re having trouble registering your account, you can try registering or changing your address from a different location or through a different Wi-Fi network. If you’re on your phone, you can try turning off your Wi-Fi to register using cellular data.

If these options don’t work, it’s possible you won’t be able to register with the email address you’re using. Your email address may already be registered to an Etsy account, or you may have used it to purchase a guest order.

Try using a different email address to register for an Etsy account, or you can continue purchasing as a guest.

To change the email address on your Etsy account: 

  1. On Etsy.com, go to Your account and then select Account settings.
  2. Scroll down to the Email section and fill out your new email in the Change your email form.
  3. Select Change Email
  4. An Enter security code window will appear. This security code is sent to the email address currently on file with your Etsy account. Once you get the code, enter it in this field. 
  5. Select Submit

After you change your email address, you must wait 24 hours before you can change it again.

It’s possible that the email address you are trying to use is associated with an existing Etsy account. This can happen even if that email address is associated with an account that:

  • Has been closed or deactivated
  • Used an alternate sign-in method you used (Google, Facebook, Apple)
  • Was used for a guest order

If this is the case, we may be able to remove this email address from the other account. Select I still need help and include any information you may have about an existing account or guest order.

If you don’t have access to your old email address, select I still need help and we’ll check if the email address on your Etsy account can be changed.

Include this information about the Etsy account you’re asking us about in your message:

  • Your old email address
  • Default delivery address on account 
  • A recently purchased item
  • Last four digits of any active credit card on file

We can’t merge or transfer account information. Only one email address can be registered to an account at one time. 

If you want to only have one Etsy account, you can close your other Etsy accounts.

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