How to Mark an Order as Complete

When you dispatch an order, you can mark it as complete through your Shop Manager. This notifies the buyer that their order is on its way.

To mark an order as complete:

  1. On Etsy.com, click the Your Account icon.
  2. Click Shop Manager.
  3. Click Orders & Delivery.
  4. In the Open orders tab, you'll see a list of your sales that you haven't marked as dispatched yet.
  1. Click the timer icon on the right side of the order you're interested in. Then, click Mark complete. If you have no custom progress steps, you won't need to click Mark Complete after clicking the timer icon.
  2. Then you can take these optional steps:
    • Choose a Dispatch Date. You can choose to set a Dispatch Date up to two days in the future. We will not send a Dispatch Notification to your buyer until the package’s Dispatch Date. Dispatch Dates are based on US Eastern Time.
    • Add a personal Note to Buyer. You can save up to 10 versions of your Note to Buyer. To save a note, click the message bubble in the bottom right corner of the Note to Buyer field.
    • Add a tracking number, if one was provided by your delivery carrier.

How to enter your delivery provider

If you enter a tracking number for the package, in most cases, we will suggest a provider based on the number you entered. You will have the option to either select a different provider from the dropdown list or enter a different provider altogether by selecting Other from that list.

Etsy currently supports comprehensive tracking on-site for over 100 carriers worldwide. If you are using a carrier that Etsy does not support tracking for, the tracking number will link off to the carrier’s site, where available.

Learn more about tracking a package.

What is the dispatch notification email?

After you’ve entered all of your details, you can preview the email that will be sent to your buyer by clicking Preview email.

You can also choose to receive a copy of the email at the time that it is sent to your buyer by checking the box marked Send me a copy of this email.

When you’re ready, click Submit. Your buyer will be notified by email that their order has dispatched on the dispatch date, and they can track the order with the tracking number you provided.

If you have set a dispatch date in the future, the buyer’s receipt will show the order as Dispatching Soon along with the scheduled dispatch date until that day arrives.

If you purchased the a postage label through Etsy

If you purchased a postage label through Etsy for an order, the order will automatically be marked as dispatched and a Dispatch Notification with the tracking info (if available) will be automatically sent to your buyer on the label’s dispatch date.

You can edit the Note to Buyer on your label purchase page.

Once an order is marked as dispatched, you can find it in your Completed Orders tab.

How to edit the tracking number on an order

Once you mark an order as complete and add tracking information manually, you have three days to make changes to the tracking number or delivery carrier.

To edit the tracking number or delivery carrier:

  1. On Etsy.com, click the Your Account icon.
  2. Click Shop Manager.
  3. Click Orders & Delivery.
  4. Click Completed.
  5. Choose the order with the tracking information you want to change and scroll down to the package you want to edit.
  6. Click Edit tracking to the right of the original tracking number.
  7. Make any changes to the tracking number or delivery carrier.
  8. Click Save.

After three days have passed, this information can no longer be changed.

If you need to change the number after three days, you can contact your buyer through Etsy Messages with the correct tracking number, and add the tracking number to your private notes on the order for your records. Keeping your buyer updated will help avoid any potential confusion or disputes.

How to add tracking information after marking an order as complete

After you mark an order as complete, you can add tracking information at a later date.

To add a tracking number to an order:

  1. On Etsy.com, click the Your Account icon
  2. Click Shop Manager.
  3. Click Orders & Delivery.
  4. Click Completed.
  5. Click the ... icon next to the order you want to add tracking information to.
  6. Click Add tracking.
  7. From here you can:
    • Choose a Dispatch Date. You can choose to set a Dispatch Date up to two days in the future. We will not send a Dispatch Notification to your buyer until the package’s Dispatch Date. Dispatch Dates are based on US Eastern Time.
    • Add a personal Note to Buyer.
    • Add a tracking number, if one was provided by your delivery carrier. If you already added a tracking number to the order previously, this new tracking number will appear on the order in addition to the previous number(s) you have entered.
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