How to Reopen a Shop

To reopen a shop you previously closed:

  1. Sign in to on a desktop or laptop computer.
  2. Click You.
  3. Click Account settings.
  4. Click Your Closed Shop.
  5. Select Reopen Shop.
  6. If you have a credit card on file, take a moment to make sure your billing information is up to date.

All of your information will be exactly as you left it. You may want to check to see if any of your listings expired while you were away, and that your billing card is up-to-date.

Can I reopen my account through my phone?

No, you can’t reopen an account on a mobile browser or the Sell on Etsy app.

To reopen a shop that was closed or suspended by Etsy

If your shop was closed or suspended by Etsy, you may have received an email from Etsy letting you know. Respond directly to that email and request that your shop be reopened.

If you can’t find this email, check your spam/junk email folders. If you still don’t see the email, click Contact support at the bottom of this page.

Before requesting that Etsy Support reinstate your suspended account, make sure that all outstanding issues in your account(s) are resolved. This includes open cases and unpaid balances.

I can’t reopen my shop

If you’re having trouble reopening your shop, click Contact support at the bottom of this page, and Etsy Support can help.

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