Why Can't I Access My Etsy Account?

There are a few reasons why you may be unable to access your Etsy account:

I forgot my password

If you forgot your password, you can try resetting your password.

I closed my account

If you closed your account, you may be able to reopen your account. If you permanently deleted your account, you can’t reopen it.

Learn more about reopening your Etsy account.  

I still can’t sign in to my account

If you tried resetting your password, and you weren’t able to reopen your account, it’s possible that your account was permanently closed by Etsy. We may permanently close an Etsy account if that account violates our Terms of Use or House Rules.  

At Etsy, we take violations of our policies seriously. In some cases, you may have received an email notification from Etsy with more information. Generally, Etsy will notify you that your account has been terminated or suspended, unless you’ve repeatedly violated our policies or we have legal or regulatory reasons preventing us from notifying you. We recommend checking the email inbox associated with your account.

If you believe that your account was closed by Etsy in error, go to Appeal my account closure at the bottom of this article.

Can I still shop on Etsy if my account was permanently closed by Etsy?

If your account was permanently closed by Etsy, you can’t open additional accounts for buying or selling.

Appeal my account closure

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