Message to Buyers

The Message to Buyers is a short note you can include in the Etsy order confirmation email that your buyers receive after purchasing.

Consider using your message to thank your customer for their purchase, inform them about standard delivery practices, or provide any other information you think they may need to know.

Add or edit your Message to Buyers

  1. Go to Shop Manager > Settings > Info & Appearance.
  2. Scroll down to the Message to Buyers field.
  3. Be sure to click Save Changes.

You can also send a separate email to your buyers to let them know when their item has been dispatched. 

Read more about dispatch notifications here.

Was this article helpful?

Still have questions?

Contact support