Etsy Gift Card and Etsy Credit Information for Sellers

Only sellers that have Etsy Payments in their shops can accept Etsy gift cards and Etsy credits. Etsy credits are occasionally given by Etsy to members as part of a special offer, promotion, or as part of a refund or other payment from Etsy.

Please note that Etsy Payments is currently available to members in these countries.

After a sale

When a buyer purchases from your shop and uses an Etsy gift card or Etsy credit, we'll deposit the money to your bank account just like we would with any other Etsy Payments transaction. Gift card orders will appear in your payment account.

Learn more about depositing funds from your payment account.

Buyer troubleshooting

If your buyer is having trouble redeeming their credit, please direct them to this Help article.

If they continue having trouble, please have them contact Etsy Support.

Refunding a buyer

To refund a buyer's gift card payment:

  1. Go to your Shop Manager
  2. Go to Orders & Delivery.
  3. Find the order’s receipt.
  4. Select Manage Order.
  5. Choose Issue a refund.

Learn more about refunding Etsy Payments.


If you have a Pattern site, you automatically accept Etsy gift cards or Etsy credits there as well. However, your buyer will have to be signed in to their Etsy account to use their balance.

Did this resolve the issue?
Why wasn’t this article helpful? (select all that apply)

Thanks for your feedback!

Still have questions?

Contact support