How to Refund a Postage Label

 To refund a postage label, you need to request a refund through your Shop Manager.

If you plan to cancel the order associated with the postage label, be sure to request your postage label refund first.

 To request a refund for a postage label:

  1. On Etsy.com, click Shop Manager.
  2. Click Orders & Delivery.
  3. If you don't see the order in the first tab, click Completed.
  4. Click Refund under the postage label number on your order.

You can request a refund for any postage label that hasn't been used to dispatch a package and is:

  • USPS: less than 10 days old
  • FedEx: less than 10 days old
  • Global Postal Delivery: 10 days
  • Canada Post: less than 15 days old
  • Royal Mail: less than 14 days old
  • Australia Post: less than 14 days old

How long will it take to receive my refund?

Refunds are approved by the carrier and generally take 15-30 days to complete.

How will I know my request was approved?

If your refund is approved, you'll receive an email from Etsy, and there will be a credit on your Etsy bill listed as "[Your carrier] Postage Label Refund." If you purchased parcel insurance on Etsy, you would receive a separate credit on your bill listed as “Shipsurance Parcel Insurance Refund” or “Canada Post Coverage Refund,” depending on your carrier.

The label I refunded is on a USPS SCAN form

If the postage label for which you’ve requested a refund is contained within a USPS SCAN form, that form is no longer valid. If you have already used a SCAN form containing a label, a refund request for that label will be denied. Learn more about USPS SCAN forms.

Learn how to reprint a postage label.

I want to cancel my refund request

There isn’t a way to undo a request for a postage label refund.

However, if you have requested a label refund for a package that has been dispatched, the refund will simply be denied and the package will continue on towards delivery as normal.

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