How to Request a Refund for a Shipping Label

You can request a refund for any shipping label that hasn't been used to ship a package and is:

  • USPS: less than 10 days old
  • FedEx: less than 10 days old
  • Canada Post: less than 15 days old
  • Royal Mail: less than 14 days old
  • Australia Post: less than 14 days old

To request a refund for a shipping label:

  1. Sign in to Etsy.com.
  2. Click Shop Manager.
  3. Click Orders & Shipping.
  4. Click Refund under the shipping label number on your order.

You can also request a refund by following these steps:

  1. Sign in to Etsy.com.
  2. Click Shop Manager.
  3. Click Orders & Shipping.
  4. Click Get shipping labels.
  5. Click Purchased labels.
  6. Click the gear icon to the right of the label you’d like to request a refund for.
  7. Click Request Refund.
  8. Select the reason for the refund.
  9. Click Submit Refund Request.

How long will it take to receive my refund?

Refunds are approved by the carrier and generally take 15-30 days to complete.

How will I know my request was approved?

If your refund is approved, you'll receive an email from Etsy, and there will be a credit on your Etsy bill listed as "[Your carrier] Shipping Label Refund." If you purchased parcel insurance on Etsy, you would receive a separate credit on your bill listed as “Shipsurance Parcel Insurance Refund” or “Canada Post Coverage Refund,” depending on your carrier.

Note: If the shipping label for which you’ve requested a refund is contained within a USPS SCAN form, that form is no longer valid. If you have already used a SCAN form containing a label, a refund request for that label will be denied. Learn more about USPS SCAN forms.

Learn how to reprint a shipping label.

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