When you purchase postage labels on Etsy, you have the option to add insurance or coverage for your package. Some delivery methods come with insurance included.
To purchase insurance for postage labels:
- Follow the steps to purchase a postage label.
- Under Add insurance, enter the amount of insurance you want to purchase. The amount of insurance you purchase should cover the cost of postage and of the order.
- Complete purchasing your postage label
What compensation is available for Australia Post shipments?
Some Australia Post postage purchased on Etsy comes with compensation included, and you can purchase Extra Cover for your shipment.
What compensation is included with my postage label?
Australia Post domestic orders
Parcel Post includes up to $50 AUD compensation.
Australia Post international orders
International Economy and International Standard include up to $50 AUD compensation.
To learn about what is eligible for compensation see Australia Post’s Terms & Conditions.
Can I purchase Extra Cover for Australia Post shipments?
You can purchase Extra Cover through Australia Post for your shipments. You have the option to add Extra Cover against loss or damage for up to $2,000 AUD for domestic delivery services (terms and conditions apply).
How to apply for compensation or Extra Cover
If your item is damaged or an item is missing from your package, you’ll need to visit an Australia Post office and apply for compensation. They may request some additional documents to support your claim, including your postage label receipt and a receipt for the order.
For missing items, you may complete the missing package form once the item is more than 1 business day late.
If you need further assistance from Australia Post, you can submit a complaint.
What Coverage is available for Canada Post packages?
Some Canada Post postage purchased on Etsy comes with Coverage included, and you can purchase additional Coverage for your package
What Coverage is included with my postage label?
Canada Post domestic orders
All domestic delivery services include Coverage for up to $100 CAD.
Canada Post international orders
Xpresspost International, International Parcel Air, International Parcel Surface, and Tracked Packet - International include Coverage for up to $100 CAD. Coverage is not available for other international delivery services.
To learn about what is eligible for Coverage see Canada Post’s Terms and Conditions.
Can I purchase additional Coverage for Canada Post packages?
You can purchase additional Coverage through Canada Post for your packages. You have the option to add Coverage against loss or damage for up to $5,000 CAD for domestic delivery services and $1,000 for eligible US and International delivery services (terms and conditions apply).
How to file a claim with Canada Post
To file a claim, call Canada Post Customer Service toll free at 1-866-607-6301 or visit the Canada Post website. They will request some additional documents to support your claim, including your postage label receipt and a receipt for the order.
For lost parcels, you may file a claim as soon as the estimated or guaranteed delivery date has passed. Claims for damaged or missing items can be filed immediately.
Claims must be filed no later than 90 days from the dispatch date.
What insurance is available for FedEx packages?
Some postage purchased on Etsy comes with insurance included, and you can purchase additional insurance for your package.
What insurance is included with my postage label?
All FedEx labels purchased through Etsy come with up to $100 of liability insurance.
Can I purchase additional insurance for FedEx packages?
You can purchase additional insurance for FedEx packages through Shipsurance.
How to file a claim with FedEx
To file a claim for insurance included with the postage label you purchased, you need to file with FedEx.
What insurance is available for USPS packages?
Some postage purchased on Etsy comes with insurance included. You can also purchase additional Shipsurance insurance.
What insurance is included with my postage label?
USPS domestic orders
USPS Priority Mail and Priority Mail Express both come with up to $100 of insurance automatically at no additional cost to you.
USPS international orders
USPS Priority Mail International and Priority Mail Express International come with up to $200 of insurance automatically at no additional cost to you.
Can I purchase additional insurance for USPS packages?
You can purchase additional insurance for USPS packages through Shipsurance.
How to file a claim with USPS
To file a claim for insurance included with the postage label you purchased, you need to file with USPS.
Note: You must create an account with the USPS if you don’t already have one.
For packages lost in the mail, you must wait 7 days before filing a claim. Claims for damages may be filed once the package bears a "Delivered" tracking event.
When filing a claim with USPS, the damaged article, container, packaging, and any other items received must be presented to the Postal Service for inspection.
What coverage is available for Royal Mail packages?
Some postage purchased on Etsy comes with coverage included, and you can purchase additional coverage for your package.
What compensation coverage is included with my postage label?
Royal Mail domestic orders
First Class and Second Class mail come with up to £20.00 of compensation coverage.
First Class Signed For and Second Class Signed For mail come with up to £50.00 of compensation coverage.
Special Delivery Guaranteed by 1PM mail comes with up to £500.00 of compensation coverage.
Royal Mail international orders
International Standard and International Signed For mail come with up to £20.00 of compensation coverage.
International Tracked and Signed mail comes with up to £50.00 of compensation coverage.
Can I purchase additional coverage for Royal Mail packages?
No, you can’t purchase additional coverage for Royal Mail packages. However, all Royal Mail delivery services include some compensation coverage.
How to file a claim with Royal Mail
To file a claim with Royal Mail, visit their website and file a claim.
How do I insure a package with Shipsurance?
When you purchase a USPS or FedEx Postage Label on Etsy, you have the option to add delivery insurance for up to $5,000 USD. Parcel insurance on Etsy is provided by Shipsurance Insurance Services, Inc. Learn about insurance rules, requirements, and restrictions.
For US domestic packages and APO/FPO/DPO military addresses, rates per package are:
- $0.80 per $100 of order value
- $0.80 for each additional $100 or a fraction thereof over $100 of coverage
For international packages, rates are $1.35 per $100 of coverage, per package.
How to purchase insurance through Shipsurance
When you purchase a postage label on Etsy, you have the option to purchase additional insurance. To add insurance, click the box next to Add insurance and type the amount of insurance you’d like to purchase. The amount you insure should include both the cost of postage and the value of the package contents.
The cost of your insurance, as well as any additional postage fees, is included in the itemized list on your label purchase page. After purchasing insurance for a label, the cost of insurance will appear separately on your Etsy bill as “Shipsurance Parcel Insurance,” and will include the postage label number.
How to file a claim with Shipsurance
Filing a claim for insurance purchased with your Etsy Postage Label begins on Etsy. Afterwards, the process is handled entirely by Shipsurance.
If you need to cancel the order, file your claim before doing so. You won't be able to file a claim after the order is cancelled.
To file a claim with Shipsurance:
- Sign in to Etsy.com.
- Click Shop Manager.
- Click Orders & Delivery.
- Click the order with the postage label your insured.
- Click the … (ellipsis) icon to the right.
- Select File Insurance Claim.
- You’ll be directed to the Shipsurance website to fill out the remainder of your claim form.
The rest of the process is handled entirely by Shipsurance Insurance Services who may request some additional documents during this process.
Claims must be filed no later than 120 days from the dispatch date. For lost parcels, you must wait 20 days for domestic and 40 days for international locations before filing a claim.
What can’t be insured through Shipsurance?
The following in an exhaustive list of items that cannot be insured: Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), televisions, computer monitors, or similar (including LCD, plasma, CRT, projection, LED, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass (glass panels), float glass (glass panels).
Insurance is not available for packages being delivered to: Afghanistan, Angola, Brazil, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Mexico (Truck/rail shipments to and within other than as a connecting conveyance), Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Additionally, coverage is not available to any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For packages to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.