Why Hasn’t My Money Been Deposited Yet?

With your payment account, your Etsy Payments sales funds can be deposited if your Current balance is positive. Your Current balance is your sales funds minus your shop fees. This means that if you owe any fees for your Etsy shop, those fees are deducted from your sales funds. Your amount Available for deposit is the funds from your sales (minus your fees), that are available for you to disburse to your bank account.  Learn more about your payment account.

Review this checklist for additional tips to make it easier to get paid. Watch our video for a more in-depth look at managing your Payment account.

If you run your shop from a country that isn’t yet supported by Etsy Payments, your fees aren't subtracted from your sales funds and will be an Amount due each month.

If you’re not receiving a deposit after making a sale with Etsy Payments, check each of these issues:

Your fees are greater than your sales

If you owe more fees for your Etsy shop than you made in sales, you won’t have funds Available for deposit. This means that your Current balance is negative.

To check your Current balance:

  1. Sign in to Etsy.com.
  2. Click the Your Account icon, then click Shop Manager.
  3. Click Finances.
  4. Click Payment account.
  5. Under Recent activity, you’ll see your Current balance. This is your sales minus your fees. If this balance is positive, you’ll see an amount Available for deposit.

Learn more about how fees work with Etsy sales.

You don’t have a valid credit or debit card on file

To receive your Etsy Payments funds, you need a valid credit or debit card connected to your account.

To update the credit card you have on file on Etsy.com:

  1. Sign in to Etsy.com.
  2. Click the Your Account icon, then click Shop Manager.
  3. Click Finances.
  4. Click Payment settings.
  5. Click Billing.
  6. Click Edit under your card details or click Add new card under Your cards.
  7. Enter your card details.
  8. Click Save.

You can add a prepaid card to your account if you already have a credit or debit card. A non- reloadable prepaid card can’t be your only or primary payment card, but you can always pay your bill manually with a non-reloadable prepaid card.

Shops based in Germany, Austria, or the Netherlands don’t need to add a credit or debit card.

You don’t have a valid bank account on file

To receive your sales funds, you need to have a valid bank account connected to your shop.

To update your bank account on file:

  1. Sign in to Etsy.com.
  2. Click the Your Account icon, then click Shop Manager.
  3. Click Finances.
  4. Click Payment settings.
  5. Next to Bank details, click Update.
  6. Enter the number of your bank account on file and click Confirm bank account.
  7. Enter your new bank information.
  8. Click Save.

If your bank account is located in the EU, Hong Kong, Singapore or Switzerland, you will need to verify your bank account before you can receive any funds from your sales for compliance purposes. Learn how you can verify your bank account.

You have recently updated your bank account

Once you’ve updated your bank account, your Etsy Payments funds will be on hold for five days to protect your account from any possible misuse. This means your Etsy Payments sales funds can be deposited into your new bank account from 5 days after you update your bank details.

If your new bank account is located in the EU, Hong Kong, Singapore or Switzerland, you will need to verify your bank account before you can receive any funds from your sales for compliance purposes. Learn how you can verify your bank account.

You made your first sale within the last 90 days

For sellers who recently made their first sale through Etsy Payments, funds can take longer to become Available for deposit.

For 90 calendar days after your first sale with Etsy Payments, funds will generally take 3 days to become Available for deposit.

Funds will only take 1 day to become Available for deposit once 90 days have passed since the date of your first sale.

Please note that the funds from sales may be used toward Etsy fees in your Payment account. See Your fees are greater than your sales.

You can set up a deposit schedule for your available funds. If the date of your next deposit hasn’t occurred yet, you can wait for that date, or click Request it now under your amount Available for deposit.

To manage your deposit schedule:

  1. Sign in to Etsy.com.
  2. Click the Your Account icon, then click Shop Manager.
  3. Click Finances.
  4. Click the Payments Settings.
  5. Under Deposit schedule, choose daily, weekly, biweekly, or monthly deposits.

The daily deposit schedule requires that a minimum deposit amount be met before the funds can be deposited. This minimum amount varies by country.

Your payment account balance is deposited based on your deposit schedule and can take a few days to reach your bank account.

Learn more about how your Payment account works:

If you’re not seeing your deposit when you’d expect to:

If your current balance is negative, you won’t receive a deposit. This means that owe more fees for your Etsy shop than you made in sales.

If your current balance is lower than you expected, check your Recent activities in your Payment account. Etsy fees as well as charges for postage labels or Etsy Ads are taken out of your balance.

Check your current balance

To deposit your Etsy Payments funds, you need a valid credit or debit card connected to your account. Check that your card on file is correct and that you don’t have an Amount due to be paid from this card.

If you have an overdue charge, you need to manually pay that charge after you update your card.

Update your card on file

To deposit your sales funds, you need to have a valid bank account connected to your shop.

If you have an old bank account on file, that bank should automatically send your deposit back to your Etsy Payment account. It can take several business days for the deposit to be returned. You'll receive an email notice from Etsy once your bank returns the funds.

Update your bank on file to receive this deposit. Once the bank account is updated, Etsy Payments funds are automatically placed on hold for 5 days.

Update your bank account
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