What Do I Do If I Didn’t Receive My Order?

If you haven’t received your order, you should check if the shop dispatched your order yet. To check if your order was dispatched:

  1. On Etsy.com, click You.
  2. Click Purchases and reviews.
  3. To the right of your order, you’ll see either Not Dispatched or Dispatched:

My order is Not Dispatched yet

If your item is Not Dispatched yet, contact the shop to see when the seller will dispatch your order.

Items on Etsy include processing times that the sellers set to let you know how soon they can dispatch an order. Check the processing time or estimated delivery date to know when the item should have been dispatched.

Learn how to contact the shop.

My order was already Dispatched

If your item is Dispatched, check if the seller added tracking information. Tracking information is provided by the delivery carrier and usually provides updates on where your order is in transit.

If no tracking information was provided, contact the seller to see if they have tracking information for your order.

If your order is Not Dispatched or Dispatched and no tracking information was provided, you may want to open a case.

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