What to Do if You Ordered the Wrong Size or Colour

If you ordered the wrong size or colour, you may be able to return or exchange your order. Sellers aren’t required to accept a return or exchange unless stated in their shop policies.

Learn how to request a return or exchange.


What should I do if the seller doesn’t accept returns?

If the seller doesn’t accept returns, and the item you received doesn’t match the Etsy listing, you may be able to open a case with Etsy. You can open a case if your order wasn’t as it was described on Etsy.

Learn how to open a case.

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