Not ready to complete your purchase? We’d love to help!
Ask the seller
For questions about items or delivery, contact the seller:
- On a listing page, select Message Seller under the listing title.
- If you aren’t already signed in to your Etsy account, you’ll be prompted to sign in.
- Type your question into the text box.
- Select Send. The seller is notified of the new message and can respond.
I need an item quickly
If you find an item you want to purchase on Etsy, check the Delivery & returns section on the right side of the listing page. You’ll see either:
- Ready to dispatch in: How many days it’ll take the seller to prepare your order to be ready to dispatch.
- Estimated delivery date: When your order should arrive at your address.
When you search for items on Etsy, specify that you’re looking for items that will be sent quickly:
- On Etsy, search for something in the search bar.
- Under Delivery on the left of the page, select Ready to dispatch in 1 business day or Ready to dispatch within 3 business days. This shows you only items with short processing times.
Is buying on Etsy safe?
You can shop confidently with Etsy's Purchase Protection programme. For qualifying orders, get a full refund if your purchase doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.
You can also learn tips for safer shopping on Etsy.