Why Is My Listing Inactive?

Here are some of the most common reasons you may not be able to locate a listing which was previously active in your shop:

Your listing expired

A listing stays active for four months. If your listing doesn't sell during that time, and you haven’t set it to automatically renew, it expires. 

To find your expired listing:

  1. On Etsy.com, click the Your account icon.
  2. Click Shop Manager.
  3. Click Listings.
  4. Under Listing status, select Expired.

When you list a new item, it's set to automatically renew as the default. If you prefer, you can select Manual as your renewal setting while creating, editing, or renewing a listing, or selecting multiple listings and choosing Editing options. Learn more about renewing expired listings

It's possible you deactivated the listing

Double check your inactive items:

  1. On Etsy.com, click the Your account icon.
  2. Click Shop Manager.
  3. Click Listings.
  4. Under Listing status, select Inactive.

You can renew any inactive listings to make them active.

The item sold out

Check if your item sold out:

  1. On Etsy.com, click the Your account icon.
  2. Click Shop Manager.
  3. Click Orders & Delivery. You can find sold out listings in your Sold orders.

If you have more of an item stocked, you can renew your sold out listing.

Etsy may have removed the listing for violating site policy

If a listing violates Etsy’s policies, we may remove it.

Check your email inbox for a message from Etsy. If you’re unable to locate an email about your listing, check your spam or junk mail. If you can’t find a relevant email, or the email you received is from noreply@etsy.com, get in touch with Etsy Support by clicking Contact support at the bottom of this page.

Here are some of the most common reasons you may not be able to locate a listing which was previously active in your shop:

A listing stays active for four months. If your listing doesn't sell during that time, and you haven’t set it to automatically renew, it expires. 

To find your expired listing:

  1. On Etsy.com, click the Your account icon.
  2. Click Shop Manager.
  3. Click Listings.
  4. Under Listing status, select Expired.

When you list a new item, it's set to automatically renew as the default. If you prefer, you can select Manual as your renewal setting while creating, editing, or renewing a listing, or selecting multiple listings and choosing Editing options. Learn more about renewing expired listings.

Double check your inactive items:

  1. On Etsy.com, click the Your account icon.
  2. Click Shop Manager.
  3. Click Listings.
  4. Under Listing status, select Inactive.

You can renew any inactive listings to make them active.

Check if your item sold out:

  1. On Etsy.com, click the Your account icon.
  2. Click Shop Manager.
  3. Click Orders & Delivery. You can find sold out listings in your Sold orders.

If you have more of an item stocked, you can renew your sold out listing.

If a listing violates Etsy’s policies, we may remove it.

Check your email inbox for a message from Etsy. In the email you received about this listing(s), you’ll have instructions for next steps, depending on the reason for removing your listing.

If you’re unable to locate an email about your listing:

  • Make sure you’re using the email address registered with the shop that the listing was associated with
  • Check your spam or junk mail
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