When we aren’t able to process your Etsy order, you'll receive an automated email letting you know. If you can’t find the email, search your inbox for emails from firstname.lastname@example.org and check your spam or junk mail folders.
If we couldn’t process your order, it may be because of:
- An issue processing the payment on the seller's end
- The shop being temporarily unable to accept orders
- Trying to purchase an Etsy gift card with a prepaid card. You can’t use a prepaid credit card or PayPal to purchase an Etsy Gift Card.
- You used multi-shop checkout and one of the payments couldn’t be processed
While we aren’t able to share the details about the status of a seller’s shop, you can always try making the purchase again using a different payment method. If the order still won’t process we recommend that you contact the seller with any questions.
I’m having trouble buying from multiple shops at once
When you place an order using multi-shop checkout, your purchase is processed as one transaction.
If you encounter issues with multi-shop checkout, you can use the Check out only from this shop button in your basket to repurchase from individual shops. You will need to re-add any items you wish to purchase to your basket.
My order still appears on my credit card or bank statement
You may still see a pending authorisation hold on your credit card or bank statement. This is a temporary hold, and Etsy hasn’t charged you for the order.
When you make a purchase, a hold is placed to ensure that sufficient funds are available for the transaction. When an order can't be completed, the hold is typically removed from your statement within 2–5 business days.
If the hold is still on your statement after 5 business days, please contact your bank or card provider directly.