How to File an Appeal for a Permanently Suspended Account

Members may be permanently or temporarily suspended. Suspended members generally receive an email indicating the type of suspension (permanent or temporary) and the reason why the account was suspended.

Learn how to reinstate your temporarily suspended account.

Etsy takes policies very seriously, but we also know extenuating circumstances can happen, like medical or family emergencies, natural disasters, etc.

You have the opportunity to appeal a permanent account suspension. Our specialists will make a final determination about your account status based on the new information you submit.

When should I file an appeal?

File an appeal if your account has been permanently suspended by Etsy and you’ve resolved the issues that lead to the suspension.

You have 6 months from the day your account was suspended to file an appeal. If you miss this window, your account will remain permanently suspended and you won’t be able to appeal.

When shouldn’t I file an appeal?

If your account is just temporarily suspended, this can be resolved by other means, like paying an overdue billing balance or resolving open cases. If you received an email from Etsy that mentioned your account is suspended and asked you to reply back to that email when the problem is resolved, your account is only temporarily suspended. The best way to communicate with Etsy is to reply back to that email.

If a listing was removed by Etsy, but your account is still active, you won’t be able to file an appeal. Instead, search for an email from Etsy explaining why it was removed and be sure you understand our policies for what can be sold on Etsy.

How do I file an appeal?

To file an appeal:

  • First be sure you thoroughly understand Etsy’s House Rules.
  • If you’re a seller, make sure you don’t have any listings that violate our Prohibited Items Policy, Handmade Policy, or Intellectual Property Policy.
  • Resolve all outstanding account issues, including resolving open cases and paying any outstanding balances.
  • You have 6 months from the day your account was suspended to file an appeal. If you miss this window, your account will remain permanently suspended and you won’t be able to appeal.

File an appeal

  1. Open the Appeals Centre and sign in to your suspended Etsy account.
  2. Choose the reason for your appeal. If selecting Other, enter a reason.
  3. Add any actions you’ve taken to address the issues that caused the suspension.
  4. Add how your practices will change if you regain account access.
  5. Add any documents to support the appeal.
  6. Choose Submit Appeal.

Before submitting, be sure you’ve entered all the information as you intend. Be transparent and forthcoming about the issue that caused the suspension and your actions to resolve it, like refraining from listing items that violate Etsy's policies. Demonstrate that you understand the policies and know how to meet them going forward.

What happens after I file my appeal?

A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to two weeks to receive a decision.

Submitting an appeal doesn’t guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.

What happens if my appeal is unsuccessful?

If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement. This decision is final. 

If your account is suspended, in most cases you’ll receive an email from Etsy. Be sure to check your spam folder. The email will explain what happened and how to resolve the issue. If you’re a seller, you may see a banner on your Shop Manager Dashboard.

Learn how to resolve common reasons for a suspension.

If you’re temporarily suspended, messaging from Etsy will explain how to resolve the issue. Depending on the reason, you might be automatically reinstated once the issue is resolved. For example, if you’re a seller with an overdue bill, you just have to pay the bill to be automatically reinstated. Learn how to resolve a temporary suspension.

If your account is permanently suspended, an email from Etsy will say “permanently suspended” in the subject line and body.

What do I do if my account is permanently suspended?

If you’d like Etsy to review your permanently suspended account for reinstatement, you can file an appeal.

First be sure you thoroughly understand Etsy’s House Rules. If you’re a seller, make sure you don’t have any listings that violate our Prohibited Items, Handmade Policy, or Intellectual Property Policy.

Learn more about filing an appeal.

A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to two weeks to receive a decision.

Please be transparent and forthcoming with any details requested during the appeals process, as it is your final chance to potentially reopen your business on Etsy.

Submitting an appeal doesn’t guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.

If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement.

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