How to Purchase Postage Labels through Shiprocket

Starting on March 28th, 2024, sellers in India will no longer be able to purchase shipping labels directly from Shop Manager. Because of this, sellers in India won't be required to use shipping labels purchased through Etsy to complete domestic orders.

Sellers in India can still use their preferred carrier service to ship items to buyers. When managing an order in Shop Manager, manually input the tracking number of a shipping label purchased off-Etsy when marking an order complete

Through our integration with delivery provider Shiprocket, sellers in India can purchase and print domestic postage labels from various carriers - such as Blue Dart, Delhivery, Xpressbees, and eCom - directly from their Shop Manager. Sellers in India can purchase and print international postage labels through our delivery partner Yakit.

Purchasing postage labels on Etsy to complete an order is optional. If you cannot use a postage label purchased on Etsy to complete an order, you can opt out of this process and complete the order manually.

Jump to a section:

What are the requirements for using postage labels through Shiprocket?

To purchase and use postage labels through Shiprocket on Etsy, you must:

  • Be an Etsy seller whose shop is located in India;
  • Be enrolled to accept domestic payments through Razorpay; 
  • Live in (or have a pickup address in) a PIN code serviceable by one of the available carriers or carrier partners*; 
  • Complete signup and accept Shiprocket’s Terms & Conditions
  • Use package pickup for orders dispatched using postage labels on Etsy and create a manifest for pickups;
  • Agree to Etsy’s Delivery Policy and Privacy Policy
  • Provide a phone number for authentication purposes. This is also used for carrier services, including, but not limited to, sending text messages and/or calling you to confirm pick-up information.

*Once you complete onboarding, your address can't be changed.

You can purchase postage labels on Etsy.com from a desktop computer or the mobile site.

How do I get my account set up and verified?

Before you can purchase domestic postage labels on Etsy, you’ll need to sign up with our delivery partner Shiprocket. During this process, you'll confirm your Etsy pickup and billing addresses, as well as your phone number. 

You will receive a one-time PIN (OTP) at the provided phone number that you need to enter to complete signup. If you enter your OTP incorrectly three times, you will need to wait at least thirty minutes before trying again. If you request a OTP three times, you must wait thirty minutes before being able to request a new OTP.

To get started, navigate to Postage Labels options. Here you can enrol in Yakit (for access to international delivery options), Shiprocket (for access to domestic delivery options), or both at the same time (recommended).

To sign up with Shiprocket, select Sign up now under Domestic.

Once you’ve completed the signup process, you will need to accept Shiprocket’s Terms & Conditions and any applicable terms for each carrier, which you can do during the initial onboarding process. Once you accept the Terms & Conditions, you’ll be able to create postage labels for Blue Dart, Delhivery, Xpressbees, and eCom.  

How do I purchase postage labels?

To buy postage labels on Etsy through Shiprocket:

  1. Sign in to Etsy.com.
  2. Go to Shop Manager.
  3. Go to Orders & Delivery.
  4. Select the order(s) you want to buy a postage label for.
  5. Select Complete order.
  6. Choose the Dispatch Date.
  7. Under Deliver to, check that the buyer’s address is correct. If you need to update their address, select Edit.
  8. Fill out the Delivery information for the package. Learn more about delivery information.
  9. If needed, select Add another label to this order and repeat the above steps.
  10. Select Review your purchase to view a summary of your purchase. Here you can choose whether to receive a copy of any dispatch notifications that are sent.
  11. Confirm the documents you’d like to print. Select Customise options to specify a download preference for your label(s).

A dispatch notification is sent to your buyer on the Dispatch Date you selected, and your order is Complete. Now you can print your postage label and your manifest and schedule a package pickup with the carrier.

To see all your purchased labels, select Purchased labels from your Completed orders tab.

Postage labels can be purchased through Shiprocket on Etsy for orders valued up to Fifty Thousand INR (₹50,000). If the order is valued at more than this amount, you will not be able to use the purchased postage label for the order and will need to request a refund

If you have an order valued at more than ₹50,000, you are welcome to deliver through other means and complete the order on Etsy manually. If you deliver through other means, keep in mind an E-Way Bill is required when sending goods valued greater than ₹50,000.

What delivery information is required?

The delivery information helps us give you an accurate estimate for the cost of your postage label. 

  • Package weight: The weight of the package
  • Package type: The package type depends on how you package the order.
  • Length, Width, Height: The physical dimensions of your package 
  • Delivery service: The delivery service determines how quickly the order delivers to the buyer, and affects the price of postage.

How much do postage labels cost?

The cost of a postage label will depend on the origin, destination, weight, and dimensions of the package. When you purchase postage labels through Shiprocket for your Etsy packages, you get discounted volume postage rates. Aside from Etsy’s standard fees, there are no additional membership fees to purchase and use postage labels on Etsy.

You can preview the rates available through your Etsy account prior to purchasing a postage label.

To preview postage rates:

  1. Go to Postage labels options.
  2. Find Package details.
  3. Go to Customise package details.
  4. Choose an existing preset or customise your own.
  5. Choose a destination country.

Rates for available services will be shown, as well as whether that service is enabled for your account.

You can also preview the cost during label purchase after you add your package details. The cost of each purchased postage label appears separately in your Payment account.

How do I complete an order without purchasing a postage label?

If you choose to complete an order without purchasing a postage label on Etsy, select I’ll complete this order without postage labels on Etsy under the Delivery service.

Under Please tell us why you don’t need a label, select one of the following reasons:

  • Item is digital
  • Buyer’s address isn’t covered
  • Package is too heavy
  • Package is too large
  • Package contains gold, diamonds, or other precious gems
  • Package will dispatch from outside India
  • It’s an international shipment that requires insurance
  • I’m delivering this order using a different label purchased on Etsy
  • Other (requires a reason)

Under Delivery company, select the delivery company you’re using to deliver the order, then enter an applicable Tracking number.

How do I schedule a package pickup?

Package pickup is required when using postage labels purchased on Etsy through Shiprocket. Packages cannot be dropped off in person. Pickups scheduled before 1pm IST are usually picked up the same day, usually between 2–7pm IST. Pickups scheduled after 1pm IST may be performed the next day. Pickups can be scheduled with each carrier individually. 

Request a pick-up

To request a pickup:

  1. Finish purchasing postage labels for your open orders.
  2. Go to your Shop Manager.
  3. Select Request a pickup.

By default, all postage labels for the same carrier with a Dispatch Date on or before the next available pickup date are included in a pickup request. 

After requesting a package pickup, you will be prompted to print a package manifest. This is a document that lists the packages included in your package pickup. You should print a single copy for the carrier to sign, then retain for your records.

After the pickup request is completed

After the pickup request is completed, the courier will call you with the phone number you provided at sign-up to confirm and schedule your pickup. The timing of the call may vary, but will take place on the day of the scheduled pickup. You can communicate any changes to the timing of the pickup at this time. You must confirm all details of your pickup request during this call.

Combine all packages from a single pickup request into one bundle using a bag or box. Hand this to the representative who completes the pickup request.

Can I add additional packages to a package pickup I already scheduled?

Once you schedule a package pickup, you can no longer add additional packages to it. If you do not hand over a package during your scheduled pickup, you will see a banner in your Orders & Delivery page telling you that it has been rescheduled for pickup the next day.

If you have purchased labels that are not associated with a pickup, you will see a banner prompting you to schedule one after your current request is complete.

What delivery services can I use?

Blue Dart, Delhivery, Xpressbees, and eCom are the carrier options available through Shiprocket.

When you purchase a postage label and schedule a pickup, the necessary forms are provided to you. It’s your responsibility to ensure the required information is completed and accurate, and that you comply with the applicable carrier terms.

How do I request a refund?

You can request a refund for unused labels that have not been added to a pickup request within 14 days of purchase. Unfortunately, labels that have already been added to pickup requests are not eligible for refunds. Learn how to request a refund for a postage label.

How does Shiprocket handle delivery insurance?

At this time, supplemental shipping insurance is not available for postage labels purchased through Shiprocket. However, some delivery methods come with insurance included, noted at time of label purchase. Claims for included delivery insurance coverage must be filed with Shiprocket directly.

If you are sending a package you need to insure for a value beyond what is included when purchasing a postage label on Etsy, purchase postage elsewhere and then opt out of purchasing a label on Etsy. To do so, when completing an order, select “Other” as the reason you do not need a postage label. Then, provide a short explanation.

Did this resolve the issue?
Why wasn’t this article helpful? (select all that apply)

Thanks for your feedback!

Still have questions?

Contact support