How to Set Up Delivery Information for your Listings

Etsy offers many delivery tools to help you set postage rates in your shop.

  • Use delivery profiles if you have multiple listings with the same delivery settings.
  • Offer discounted postage when buyers purchase multiple items.
  • Offer buyers the option to pay more for faster delivery.
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How much should I charge for postage?

US sellers can use the Etsy Postage Calculator to determine rates with USPS or FedEx.

US or Canada sellers can use calculated postage if you dispatch with USPS or Canada Post. Enter the weight and dimensions of the item and select the delivery services you want to offer. When a buyer enters their address and chooses a service, Etsy will calculate the postage and add it to the cost of the order.

If you live in another country or don’t want to use calculated postage, you can add your own postage rates to your listings.

You determine your own postage rates, but the Seller Handbook can help guide you:

Get tips and advice from other sellers in the All About Delivery section of the Etsy Forums.

What if I sell very bulky or heavy items?

If you sell very heavy items, like furniture, consider mentioning in your listing descriptions that postage prices vary. Ask buyers to contact you before checking out for a postage quote. Then, edit the listing to add a postage rate and reserve it for your buyer.

Learn how to reserve a listing.

How do I add postage rates?

Add postage rates when creating or editing a listing. Be sure to set a rate for each country where you'd like to deliver items. Many buyers only see Etsy listings that are delivered to their country.

  1. In the Delivery area, choose Select profile next to Delivery option.
  2. Choose Create new.
  3. Enter the country and pincode you’re dispatching from.
  4. Choose the item’s processing time, how long it will take you to prepare and dispatch the order.
  5. Choose the delivery service you want to offer.
  6. For delivery within your country, under What you’ll charge, choose Free delivery or Fixed price if you don’t want to include postage costs in the item price.
    • If you choose Fixed price, enter how much you’ll charge for One item or Additional item. The additional item rate will be applied if a buyer purchases more than one of this item or another item within your shop, and this listing’s postage is less or equal to the other item.
  7. If you’d like to sell the item outside your country, set a rate for Everywhere Else or choose Add another location to set your own rates for specific locations.
    • Everywhere Else will cover anywhere else you don’t choose your own rate for. You can remove it by selecting the recycling bin icon if you only want to sell to specific countries.
  8. Choose Add a delivery upgrade to offer buyers the option to pay more for faster delivery.
  9. Choose Save as delivery profile to reuse this information on multiple listings.

How do I create a delivery profile?

To reuse the same delivery settings on multiple items, apply a delivery profile. If you edit a delivery profile, it will update on every listing you’ve applied it to.

Save a delivery profile after adding postage rates to a listing, or use the Delivery profiles page to create and manage your profiles.

  1. On Etsy.com, select Shop Manager.
  2. Select Settings.
  3. Select Delivery settings and be sure you’re on Delivery profiles.
  4. Select Create profile.
  5. Add the delivery details
  6. Give your profile a Profile name just for your reference.
  7. Select Save profile.

  1. On Etsy.com, select Shop Manager.
  2. Select Listings.
  3. Select the checkbox of the listing that needs a delivery profile.
  4. Select Editing options.
  5. Select Change delivery profiles from the dropdown menu.
  6. In the next window, select the Select profile… dropdown menu and choose a delivery profile.
  7. Select Apply to save your changes.

A listing can only be connected to one delivery profile.

How do I offer free delivery?

Free delivery can be an important tactic to entice buyers to complete a purchase. Learn more about offering free delivery.

If you use calculated postage, scroll down to the Free delivery section of a delivery profile. Specify whether you'd like to offer domestic or international free delivery by checking the appropriate boxes.

For delivery profiles, select Free delivery from the What you’ll charge dropdown.

What if someone purchases multiple items from my shop?

When you set fixed postage rates, you can offer discounted postage for multiple items when you add a rate for One item and an Additional item.

One item price: The cost of delivering the item alone.
Additional item price: The cost of delivering this item when added to an additional item in your shop. This could be either a different listing in your shop or more than one of the same item.

To calculate the postage rate, Etsy takes the listing with the most expensive One item price and then adds each Additional item price.


For example:

  One item Additional item
Item A 2.00 USD 0.50 USD
Item B 1.00 USD 0.75 USD
  • If a buyer purchases Item A and Item B, the total postage is 2.75 USD. We’ll take Item A’s One item price of 2.00 USD, since it’s most expensive, and Item B’s Additional item price of 0.75 USD.
  • If three Item A are purchased, the total postage would be 3.00 USD. We’ll take the One item cost of 2.00 USD and add two Additional item costs of 0.50 USD each.

If you offer calculating postage

It isn't possible to set discounted rates for listings with calculated postage. For fixed rate items, the discounted rates are helpful because you can approximate what it would cost to deliver multiple items. You don’t need that with calculated postage, because the precise cost of delivering multiple items is calculated for you.

If some of your listings have fixed rates and others have calculated postage, we first add the calculated postage on those listings in the order as normal. For the fixed rate listings, we’ll add your Additional item rates.

How do I add delivery upgrade?

You can offer your buyers delivery upgrade so they can opt for faster delivery at checkout. 

If you’re in the US or Canada and offer calculated postage, delivery upgrades are available based on which delivery services you’ve chosen to offer in your calculated postage settings.

Otherwise you can enable delivery upgrades as part of setting fixed rates.

  1. Sign in to Etsy.com and open Shop Manager.
  2. Select Settings.
  3. Choose Delivery settings.
  4. Select the Rates & upgrades tab.
  5. Choose Enabled under Delivery upgrades.

After enabling delivery upgrades, you can add them to specific listings or delivery profiles.

To add delivery upgrades to a listing:

  1. Sign in to Etsy.com and open Shop Manager.
  2. Choose Listings.
  3. Select Add a listing or open one of your listings.
  4. Under Delivery, next to Delivery option, select Edit or Create new.
    • If you’re in the US or Canada, select I’ll enter fixed prices manually from the dropdown menu in the Postage costs section at the top.
  5. Scroll down to Delivery upgrades and select Add a delivery upgrade.
  6. Fill out the details and be sure to save your changes.

  1. Sign in to Etsy.com and open Shop Manager.
  2. Choose Settings.
  3. Choose Delivery settings and be sure you’re on the Delivery profiles tab.
  4. Choose Create profile.
    • If you’re in the US or Canada, select I’ll enter fixed prices manually from the dropdown menu in the Postage costs section at the top.
  5. Scroll down to the Delivery upgrades section and select Add a delivery upgrade.
  6. Fill out the information you want for the delivery upgrade.
  7. Choose Save as a delivery profile.

How are buyers charged for delivery upgrades?

The upgrade price is added to the initial item cost you set.

When adding delivery upgrades, you can enter either a Domestic upgrade, an International upgrade, or both.

In an order for multiple items, if a delivery upgrade is available on one item, it will be available for the buyer to select. The cost will apply to every item in the order, even for items whose delivery profiles don't offer the upgrade.

Your location and the delivery address for the buyer determine the cost of delivery for you. The postage price the buyer sees is based on the settings in your delivery profile. 

On Etsy, you can offer fixed-price postage, or calculated postage if you purchase USPS or Canada Post postage labels through Etsy.

Learn more about delivery profiles:

Here are the solutions to some common issues with postage prices, costs, and profiles:

The order contains multiple items

There are a few reasons that an order with multiple items may have incorrect postage costs:

  • The combined dimensions of the items in the order may not fit into your chosen package preferences. Calculated postage splits the order into multiple packages unless all items can fit into one package, which can increase postage cost. You can reduce item dimensions so that the correct number fits into your available packages, or find a package that works for this order.
  • The items may have different delivery origin pincodes. Check the delivery profiles of all listings in the order and update any with an incorrect origin pincode.
  • The order may combine items with calculated postage and fixed-cost postage. In this scenario, we determine the postage cost for all calculated items, and add the “Additional item” costs for all fixed-cost items, regardless of what the costs are. To fix this, you can either use calculated postage for all listings, or change the “Additional item” price for your fix-cost listings.
  • Handling fees are charged per item, so a larger order may have several handling fees being added to the calculated postage cost. Consider using package fees instead.

The order only contains one item

There are a few reasons that an order with only one item may have incorrect postage costs:

  • You may want to change your postage rate type. If you use USPS calculated postage, you have the option to charge the Etsy Postage Label rate or the USPS retail rate. If you use Etsy’s labels, you likely want to use the Etsy Postage Label rate. If you go in person to the post office, you’ll likely want USPS retail rates. You can edit your postage rate type from the Rates & upgrades tab.
  • You may have an old origin pincode set for the delivery profile for this item. Check and update the origin pincode in the listing’s calculated postage profile.

The order has multiple items

If the postage price for an order with multiple items is too high or too low, it may be because of the postage price for an additional item. 

On a fixed-cost delivery profile, you can set the price of delivering an additional item that uses that same profile. If you'd like to offer a discount for the delivery of additional items, you'll want to include an "Additional item" postage cost that's lower than the item's "One item" postage cost.

If an item(s) in this order has a different delivery profile or no profile, the highest "One item" postage cost of all the items is charged, then the "Additional item" cost for each additional item in the order is added to that.

To check that all listings use the same delivery profile:

  1. From your Listings page, select More filters
  2. Select the delivery profile you want to see, or listing that don't have a profile associated with them ("No Delivery Profile"). 

The order has a delivery upgrade

Fixed-cost delivery upgrades add to the base postage cost, rather than replace it. For example, a base postage cost of £5 with an upgrade cost of £10 will charge the buyer £15 total for delivery.

Variations don’t have separate postage costs. If you have a listing that varies greatly in size or weight, the best way to reflect accurate postage costs is to list each variation in a different listing.

There are a few reasons you may not be able to use calculated postage:

  • Currently, only sellers who use USPS or Canada Post to send orders can use calculated postage. If you’re in a different country, can’t use these carriers, or send your items as letter mail or freight, you’ll need to set fixed-cost postage rates
  • Calculated postage is not available yet on the Android version of Sell on Etsy. If you use the Sell on Etsy app on an Android phone or tablet, you’ll need to use Etsy.com to set up or edit calculated postage settings.
  • Calculated postage can’t be used on private, custom listings. 

If none of these apply, click I still need help and Etsy Support can look into your issue.

If you received an order from a location you don’t deliver to you have a few options. You can choose to: 

Why did I receive an order from a location I don’t deliver to?

This can mean that an international delivery destination was enabled by mistake. If a listing or delivery profile shows that it is delivered to the destination “Everywhere Else”, the listing is delivered worldwide. 

You can remove “Everywhere else” by clicking the recycling bin icon on its right side in the listing’s Delivery section or on the delivery profile

This issue is often related to some listings not using a delivery profile. You can check for listings without delivery profiles from your Listings:

  1. On your Listings page, select More filters
  2. In the Delivery profiles filter, select No Delivery Profile
  3. Select the checkbox on these listings.
  4. Select Editing options.
  5. Select Change delivery profile.
  6. Choose the delivery profile you want to apply to these listings.
  7. Select Apply.

Each listing can have only one delivery origin. If you fulfill orders using multiple different distribution centres, your options are separate listings, or separate shops.

There are a few reasons why your processing time or dispatch-by date might seem incorrect:

  • Processing times are in business days (Monday through Friday). Orders on Saturday and Sunday are considered Friday orders, in terms of their processing times.
  • Processing times can appear incorrect due to differences in the seller’s, buyer’s, and Etsy’s time zones. 

If your dispatch deadline is off by a day, these reasons are the most likely causes. If it’s more than a day, it may be a technical issue. Select I still need help and include an example order number to investigate further.

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