When Can I Leave a Review or Open a Case?

Quick answer

If you need help with your order:

Most issues are resolved by working with the seller. If you contacted the seller more than 48 hours ago, choose Open a case so Etsy can help you.

You can leave a review or open a case after the date your order is estimated to be delivered. You’ll see Leave a review or report an issue on [date] with the order on your Purchases page.

From your estimated delivery date, you have 100 days to leave a review or open a case.

If you purchased as a guest, you’ll need to connect your order to an Etsy account before leaving a review or opening a case. Learn how.

If you purchased a digital item, you can leave a review once you download the file.

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