If you're having trouble signing in to your Etsy account, you can reset your password:
There are a few other reasons why you might not be able to access your Etsy account:
I can’t sign in because of two-factor authentication
If you’re having trouble with two-factor authentication, try using one of the backup codes given to you when you enabled two-factor authentication.
I want to reopen my Etsy account
My account was suspended
You can’t access a suspended account on the Sell on Etsy app or in a mobile web browser. To sign in to a suspended account, use a computer web browser.
If your account was permanently suspended, you may be eligible to file an appeal.
I have the correct username and password, but I can’t sign in
If your web browser is out of date, that can cause problems signing in. Learn how to update your web browser.
If these resources didn’t help, click Contact support at the bottom of this page.