If you made a purchase on Etsy without signing in and you're having issues, check this Help article for more info.

Sellers who offer PayPal and/or Etsy Payments automatically accept guest checkout orders.

When a buyer makes a guest purchase in your shop, you’ll see their full name on the order along with one of these guest avatars:

Your guest orders will appear alongside orders from signed-in Etsy members and can be fulfilled in the same way. There is no additional fee for guest checkout.

Contacting a buyer

Buyers can contact you by replying to their receipt emails. These messages will appear in your Conversations inbox.

When you send a conversation to a guest buyer, it will be sent to them via email.