What’s the Status of My Order?

You can check the status of your order on the Purchases page on Etsy.com or on the Etsy app. With the Etsy app, you can get updates when your order ships and, even better, when it’s delivered.

Download the app

Next to your order on the Purchases page, you’ll see the shipping status:

  • Not Shipped: The seller hasn’t shipped the order yet or didn’t update the order on Etsy.
  • Shipped: The seller marked the order as shipped.
  • In Transit: The seller added a tracking number and the package has left the shipping facility.

If the seller added tracking information, you’ll see Track Package under the shipping status. Click Track Package to see tracking updates from the shipping carrier.

If your order is Not Shipped yet, you can contact the seller to check in on the order status.

If your order is Shipped or In Transit, you can track your order if you have a tracking number. Learn more about tracking your order.

To find your order:

  1. Sign in to Etsy.com and go to Your account. On the Etsy app, sign in and tap You
  2. Go to Purchases and reviews.
  3. Find your order on the Purchases page. On the app, tap your order to view it.

I don’t have an Etsy account

If you don’t have an Etsy account, you’ll get an email when your order is shipped. If you want to contact the seller, you can reply directly to the email receipt you received when you purchased your order.

Who is the seller?

All items on Etsy.com are sold by independent sellers. Learn more about how Etsy works.

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