An Introduction to Buying on Etsy

Welcome to Etsy!

Here you’ll find thoughtfully made creations, unique vintage treasures, or tools and supplies from millions of sellers around the world.

Searching for items and shops

With over 72 million items for sale, you’re bound to find something you love.

If you’re just browsing, try using the categories at the top of the site.

If you have a more specific idea of what you want, use the Search for items and shops field at the top of the site. This Help article explains how to get the most out of Etsy Search.

If you know a particular shop’s name, you can enter it in the Search field. (Shop names don’t have spaces or punctuation.) Or type in the shop’s web address with either of these formats:


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Buy local

Locate sellers in your area by performing a search for items you're interested in. On the left, click Choose a custom location under Shop location.

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Before you purchase

  • Create an account. It’s quick and free. Go to the Etsy homepage and click Register at the top right of the site. 
  • Look over the shop’s policies by clicking the Policies link in on any shop's homepage. Check to see if they accept returns and exchanges, offer shipping upgrades, or give refunds. 

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Star Seller badge

These sellers have star quality! Sellers who receive the Star Seller badge have an outstanding track record for providing a great customer experience. These sellers have a history of:

  • Getting 5-star reviews
  • On-time shipping and tracking 
  • Responding to initial messages within 24 hours

Etsy regularly looks at how sellers are doing on reviews, shipping, and messages to make sure Star Seller badges only go to the best of the best. Sellers can’t buy their badge or earn it through any means other than consistently delivering great experiences to buyers like you. When a seller earns a Star Seller badge, you’ll see it in placements like their shop page, listings, and in your search results. Keep an eye out for that purple star!  

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Contact the seller

Have a question about an item or order? Reach out to the seller directly. They can help you with questions like:

  • Do you have this in another size or color? 
  • Can you ship this faster? 
  • When can I expect my order?

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On a listing, click shop policies in the listing overview. Here you’ll see the shipping rates. Each seller decides how they ship.

Some sellers offer a faster shipping upgrade you can choose in your cart.

Contact the seller if you have any questions.

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Ready to check out?

Select Buy it now on the listing to purchase just that item right away.

Otherwise, click Add to cart and either Keep shopping to go back to the shop or Proceed to checkout.

If you decide to save an item for later, click Save for later. This will move the item to the saved for later section of your cart.

Payment methods

It’s up to each seller what payment methods they accept, so this can vary.

You may be able to pay with:

  • PayPal
  • Check 
  • Money order 

Learn how to purchase.

Etsy Gift Cards and Etsy Credits

If you’ve received an Etsy Gift Card or Etsy Credit, first redeem it so you can use it. Not all shops accept gift cards and credits, but you can run a search and check Accepts Etsy Gift Cards and Etsy Credits on the left to find ones that do.

By purchasing, redeeming, or accepting an Etsy Gift Card, you agree to our policies and Terms of Use.

Coupon code

If you’ve got a coupon code from your seller, click Apply shop coupon code for your item in your cart. You can only use a coupon code in the shop that offers it. Learn more.

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Leave a review

Reviews are really important to sellers for building their reputation. It also lets other buyers know about your purchasing experience. Learn how to leave a review.

Please know that we recommend contacting the seller first if you're unhappy with anything.

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Problem with your order?

Haven’t received your order or something wasn’t as it was described? First, contact the seller. They may be able to assist you. If not, learn how to open a case on Etsy.

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Save items and shops to your favorites

Hold on to an item. While browsing and searching, hover over an image and click the heart icon at the top right. Or on a listing page, click the heart that says Favorite on the right.

Save a shop. Visit a shop and click Favorite near the top right.

To see your favorites, click the heart-shaped Favorites icon at the top of Here you can curate your lists. Learn more.

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Buying from an Etsy-powered website

Etsy sellers have the option to launch their own websites that feature all of the products from their Etsy shop. Etsy-powered websites will say “Powered by Etsy” in the footer.

Throughout the checkout process, you'll see a Sign in link at the bottom of the page, where you can click to sign in to your Etsy account before you purchase. If you don't have an account, you can continue the checkout process as a guest.

If you're an Etsy member, your order can be viewed within the Etsy account you used to make the purchase. You can also contact the seller from the Orders page of your account.

If you have a problem with an order you placed on an Etsy-powered website using guest checkout, please take a look at this Help article.

Etsy Gift Cards and Etsy Credits can be used on Etsy-powered websites, but you must be signed in to an Etsy account.

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Purchasing with guest checkout

You can check out as a guest on both and websites that are “Powered by Etsy.”

As a guest, however, you cannot:

  • Buy Etsy Gift Cards 
  • Redeem an Etsy Gift Card or Etsy Credit 
  • Pay with iDeal or Sofort
  • Request a custom listing

For more information about using guest checkout on Etsy, please take a look at this Help article

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More ways to explore

Sign up for our curated emails: Etsy Finds, Gifts, Fashion, Weddings, Dudes.

Download the Etsy app for iOS or Android to shop on the go.

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