How to Cancel an Order

To cancel a purchase on Etsy:

  1. Sign in to Etsy.com.
  2. Click the Your Account icon.
  3. Click Purchases and reviews.
  4. Find the order you want to cancel.
  5. Click Contact The Shop.
  6. Request that the seller cancel the order and click Send.

Accepting your request is up to the individual seller. Submitting a cancellation request doesn’t automatically cancel your order.

All items on Etsy.com are sold by independent sellers. Each seller has their own set of policies that you can find on their shop homepage. Check the shop’s homepage to see their cancellation policy. 

How to cancel a purchase without an Etsy account

You can contact the seller by replying to the receipt email you received when you placed your order. Request that the seller cancel your order. The email receipt is from transactions@etsy.com.

Accepting your request is up to the individual seller. Submitting a cancellation request doesn’t automatically cancel your order.

If you want to create an account and cancel your order, find the receipt that was emailed to you after purchase. Click the order number, and you'll be taken to Etsy.com where you'll be prompted to create an account. Then, follow the instructions to cancel your order.

Who is the seller?

All items on Etsy.com are sold by independent sellers. Learn more about how Etsy works.

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