Change a Wrong Shipping Address on an Order

If you moved and forgot to update your Etsy account, or you misspelt the address to send a gift to, don’t worry! You can change to the correct address for your order before it’s shipped.

 

Change the shipping address after you placed an order

If you placed an order with an incorrect shipping address, first check that your order hasn’t shipped yet:

  1. On Etsy.com, click You.
  2. Click Purchases and reviews.
  3. To the right of your order, you’ll see either Shipped or Not Shipped:

My order is Not Shipped yet

If your item is Not Shipped yet, you can contact the shop to update your address on the order or cancel your order. You can then re-order the items with the correct shipping address.

Learn how to contact the shop.

 

My order was already Shipped

If your item is Shipped, check the seller’s policies to see if they are able to offer a replacement or refund. Each seller has their own policies that are on their shop homepage. Contact the shop to request a replacement or refund.

You can also contact the shipping service to see if they can reroute the order.

If your package is missing, most shipping services require that the sender open a claim. If this is the case, you may need to ask the seller to assist you.

 

Change the shipping address during checkout

You can update your address when you checkout on Etsy.com:

  1. Add an item(s) to your cart.
  2. Click Cart.
  3. Choose how you’ll pay.
  4. Click Proceed to checkout.
  5. Sign in to your Etsy account if you haven’t already, or click Continue as a guest.
  6. Under Shipping address, check that the address you want your order shipped to is correct. If it isn’t correct, click Change.
  7. Select a shipping address or click Add an address to enter a new address. Click Ship here once you have the right address.
  8. Click Place your order.
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