You can buy most items on Etsy without creating an account. If you purchased an item as a guest, and want to create an account, you can claim that order.
You need to create an Etsy account and claim your order if you want to open a case with Etsy.
To claim an order you purchased as a guest:
- Open your email inbox.
- Locate the email receipt you received when you placed your order. This email is sent from firstname.lastname@example.org.
- Click the order number in the first line of your receipt.
- Follow the steps to sign in or create an Etsy account.
- Your order is automatically connected to your new Etsy account.
If you have an issue with an Etsy order, get in touch with the seller first. You can contact the seller by replying to the receipt email that was sent to you after your order was placed.
If you can’t find your email receipt
First, check your spam or junk mail folders to see if the receipt ended up there. You can also search your email inbox for emails from email@example.com.
If you can’t find it, click Contact us at the bottom of this page to get in touch with Etsy Support. You’ll need to create an account, and then we can help you link your purchase to your new account.