Etsy offers English language phone support 24 hours a day, 7 days a week.
To use the "Request a Phone Call" tool:
- Sign in to your account and go to Etsy’s contact page. It's linked at the bottom of this page.
- Choose What can we help you with? and any other topics that are relevant to your issue.
- Click Request a Phone Call to get to the request form.
- Provide your name, phone number, and a brief description of your issue.
We aim to call you back within 15 minutes of your request at the number you share with us. Our call will come from 800-328-5933.
For any requests made outside our hours of operation, we'll get back to you over email.
Note: We'll call you wherever you are in the world, but we can only offer phone support in English at this time.