How to Change the Email Address on Your Etsy Account

To change your email address, go to your Account Settings and update your information in the Email section:

  1. On Etsy.com, click the Your Account icon.
  2. Click Account settings.
  3. Scroll down to the Email section and fill out your new email in the Change your email form.
  4. Click Change Email
  5. A confirmation email from changeemail@mail.etsy.com will be sent to your new email address. Click Confirm your email in the email to finish the change.

You’re able to change your email address once every 24 hours.

Can I change my email address through the Etsy apps?

No, currently you can only change your email address on Etsy.com. 

If you want to use your email address on a different Etsy account

An email address can only be attached to one Etsy account at a time. If the email address you want to use is currently attached to another account, change the email address on that account to a different address that you don't intend to use. Then you can update the email address of your active Etsy account.

Note that closing an account doesn't free up an email address for use on another account. If your account is closed, you can reopen your account, then change the email to another address that you don't intend to use.

If you're an Etsy seller and you use PayPal

If you're an Etsy seller and accept payments to your own PayPal account, you'll need to update your PayPal email independently from your Etsy account email. Learn how to change your PayPal email address on Etsy.

To create an account, click Sign in, then Register at the top of any Etsy page.

To change your email address, go to your Account Settings and update your information in the Email section.

If you’re getting an error when you try to register an account or change your email address, the problem depends on your account situation:

If you’re having trouble registering your account, you can try registering or changing your address from a different location or through a different Wi-Fi network. If you’re on your phone, you can try turning off your Wi-Fi to register using cellular data.

If these options don’t work, it’s possible you won’t be able to register with the email address you’re using as it may be associated with an Etsy account. Instead, enter a different email address that is not already associated with an Etsy account.

It’s possible that the email address you are trying to use is associated with an existing Etsy account. This can happen even if the account has been closed or deactivated and may also be due to an alternate sign-in method you used (Google, Facebook, Apple) that is associated with your preferred email address. We’ve also seen some members have trouble registering for a new Etsy account after they’ve used their email address to complete a guest order.

Check any old account information and, if you need to contact us for help, include any information you may have about an existing account or guest order. This will help us locate your account information, so we can help you use your preferred email address.

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