To change the email address on your Etsy account:
- On Etsy.com, go to Your account and then select Account settings.
- Scroll down to the Email section and fill out your new email in the Change your email form.
- Select Change Email.
- An Enter security code window will appear. This security code is sent to the email address currently on file with your Etsy account. Once you get the code, enter it in this field.
- Select Submit.
After you change your email address, you must wait 24 hours before you can change it again.
If you don’t have access to your old email address, contact us for help.
How to use your email address on a different Etsy account
An email address can only be attached to one Etsy account at a time. If the email address you want to use is currently attached to another account, you can:
- Change the email address on your old account to a different address that you don't intend to use.
- Update the email address of your active Etsy account to your preferred email address.
Closing an account doesn't free up an email address for use on another account. If you closed your account, you’ll need to:
- Reopen your account.
- Change the email on your old account to another address that you don't intend to use.
- Update the email address of your active Etsy account to your preferred email address.
If you use your own PayPal account on Etsy
If you're an Etsy seller and accept payments to your own PayPal account, you'll need to update your PayPal email independently from your Etsy account email.
To update your PayPal email on Etsy:
- Sign in to Etsy.com and go to Shop Manager, then Finances.
- Go to Payments settings.
- Select Edit and enter your new PayPal email address.
- Check for an email from Etsy with a security code.
- Enter the security code in your Payments settings. Your PayPal email address will now be changed.
If you see something unusual, or if you've received an unexpected email from Etsy regarding your account, change your password and enable two-factor authentication right away.
If you need to create an account or change your email address, check these issues for help:
If you’re having trouble registering your account, you can try registering or changing your address from a different location or through a different Wi-Fi network. If you’re on your phone, you can try turning off your Wi-Fi to register using cellular data.
If these options don’t work, it’s possible you won’t be able to register with the email address you’re using. Your email address may already be registered to an Etsy account, or you may have used it to purchase a guest order.
Try using a different email address to register for an Etsy account, or you can continue purchasing as a guest.
To change the email address on your Etsy account:
- On Etsy.com, go to Your account and then select Account settings.
- Scroll down to the Email section and fill out your new email in the Change your email form.
- Select Change Email.
- An Enter security code window will appear. This security code is sent to the email address currently on file with your Etsy account. Once you get the code, enter it in this field.
- Select Submit.
After you change your email address, you must wait 24 hours before you can change it again.
It’s possible that the email address you are trying to use is associated with an existing Etsy account. This can happen even if that email address is associated with an account that:
- Has been closed or deactivated
- Used an alternate sign-in method you used (Google, Facebook, Apple)
- Was used for a guest order
If this is the case, we may be able to remove this email address from the other account. Select I still need help and include any information you may have about an existing account or guest order.
If you don’t have access to your old email address, select I still need help and we’ll check if the email address on your Etsy account can be changed.
Include this information about the Etsy account you’re asking us about in your message:
- Your old email address
- Default shipping address on account
- A recently purchased item
- Last four digits of any active credit card on file
We can’t merge or transfer account information. Only one email address can be registered to an account at one time.
If you want to only have one Etsy account, you can close your other Etsy accounts.
If you need to sign in to your account and you don't have your phone, try using one of the backup codes given to you when you enabled two-factor authentication. Each of your backup codes only works once.
If you don't have a working backup code handy, please select I still need help.
In the future, remember to keep your backup codes in a safe place.
You can set up two-factor authentication using an authenticator app, or using a phone through a call or text. However, call and text support for two-factor authentication isn’t available in all countries. Check the list of countries where you should be able to receive an authentication code via phone or SMS. Please note, by providing your phone number message and data rates may apply.
If your country isn’t on this list, you can use an authenticator app on your phone for two-factor authentication. Download any authenticator app, such as Google Authenticator, from the Apple App Store or the Google Play Store.