Most technical issues on Etsy can be resolved using the steps in this article. If you’re still having trouble, you can find help in our Technical Issues forum.
If you’re having trouble viewing Etsy, and the site or app isn’t responding the way it’s supposed to, we recommend you try these browser troubleshooting steps. These steps usually resolve most issues for members.
Update your app
Make sure to download the latest version of the Etsy or Etsy Seller app. The problem you’re experiencing may have been addressed in an updated version of the app.
Sometimes site issues are specific to a particular browser, so changing to a different one might help. It’s also important to use an up-to-date, modern browser. Most current browsers automatically update so you don’t have to worry about whether or not the version you’re using is the newest.
Here are some browsers that work well with Etsy and may update automatically:
Disable toolbars or add-ons
If you use special browser features that weren’t pre-installed when you first downloaded the browser, they could interfere with your Etsy experience. Disable them one by one and see if that resolves the issue.
Here’s instructions for disabling add-ons for Chrome, Firefox, Microsoft Edge, and Safari.
Clear your cache and Etsy-related cookies
After you’ve tried the steps above, you can clear your cache and Etsy-related cookies. Since this step is a bit more involved, we recommend taking a look at the Technical Issues forum first to make sure there isn’t a known site issue.
Clearing your cookies may cause you to lose other saved information stored on your browser, like saved passwords and login information. Save this information elsewhere before clearing your browser history.
Learn how to clear your cache for Microsoft Edge, Chrome, Safari, and Firefox.
If the issue continues
If you’re still having trouble, check the Technical Issues forum for existing issues and report any new ones.
If you suspect a site-wide outage, get the latest at Etsystatus.com.