If you made a purchase on Etsy without signing in and you're having issues, check this Help article for more info.
In most cases, you can purchase on Etsy without signing in.
However, some actions require an Etsy account. These include:
- Purchasing an Etsy Gift Card
- Redeeming and paying with an Etsy Gift Card or Etsy Credit
- Purchasing an item from a gift registry
- Paying with iDeal, Sofort, check, money order, or other
- Leaving a review for an order
- Contacting the seller before placing an order
If you'd like to create an account before you purchase, you can learn how to do so in this Help article.
You'll also be given the opportunity to create an account immediately after making a guest purchase.
After you purchase
After you've completed the checkout process on Etsy, you'll be emailed a receipt for each shop that you purchased from. If you have a question for a seller, you can contact them by replying to the receipt email.
When your order ships, you'll receive a shipping confirmation email from Etsy. If the seller has provided a tracking number, there will be a Track your package link at the top of the receipt.
We encourage you to reach out to the seller directly if you experience an issue with your order. If you end up needing to report a problem, take a look at this Help article.
Linking your guest purchase to an account
If you decide to create an account after you've completed your order, click the order number on your receipt. You'll then be taken to Etsy and prompted to register for an account. After you create an account this way, your purchase will be automatically linked to your new account.
If you already have an Etsy account associated with the email address that you purchased with, you can still link the order to your account. Click the order number on your receipt. You'll be prompted to sign in to Etsy, and your guest purchase will then be linked to your Etsy account.
If you can't find your receipt, or if you've created an account and your order isn't linked, get in touch with Etsy Support by clicking the contact link at the bottom of this page.