Closing Shop

If your shop isn't open to the public yet, please contact Etsy Support by scrolling to the bottom of this page and clicking the contact icon. We'll be able to assist you in closing your shop.

If your shop is open to the public, follow these steps:

  1. Sign in and go to Shop Manager > Settings > Options.
  2. Click the Close Shop tab toward the top right of the page.
  3. Scroll down and click Close Shop. Please answer our short survey before closing your shop.

Once your shop is closed, it may take up to 30 minutes for our system to process your request.

Your Etsy account will become a buyer-only account with no visible shop. However, you can continue to access your orders, and your shop can be reopened at any time.

If you don't see the ability to close your shop, you'll need to close any unresolved cases or pay any overdue fees first.

If you're looking for instructions for closing your account, take a look at this Help article.

We’re sad to see you go! You can close your Etsy Shop in your Shop Manager.

If you have an outstanding balance, you need to pay your balance before you close shop. You also need to resolve any open cases.

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